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Unable to Migrate Opsgenie to JSM

Christel Sims
Christel Sims
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September 17, 2025

We are attempting to use Migration tool to migrate our current Opsgenie configuration over to JSM.  I have confirmed I am a site admin in JSM and Owner in Ops.  However I can never proceed with upgrade, Migration button is greyed out.

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Chris DeGidio
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 18, 2025

Hi @Christel Sims 

Please open a support ticket at support.atlassian.com You will want to select technical assistance and the Opsgenie product. 

Our support team will be able to pinpoint whats going on and unblock your migration.

- Chris 

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Opsgenie
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CLOUD
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ENTERPRISE
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AUG Leaders

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