New to Jira Service Management
Created Oct 5, 2021, Last active Feb 9, 2025
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Hi Team, I am building an Organizational Service Request intake form. What I am looking to do is have a centralized intake for which asks what department you need support from. In the form I w...
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Hi Team, Just brainstorming an idea at this point, but I would love suggestions. I'd like to know if it's possible to automatically add request participants based on a field value. For example, a ne...
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Recently, I set up Service Request Management project in the Jira Service Management Module. I am now looking to build a Problem Management module within the Project as well as Change and Incident Ma...
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Hi Folks, For those new to JSM, welcome! Check out this upcoming live learning session, hosted & taught by community leader @Kate Pawlak _Appsvio_ Register here: Understa...
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In an MSP enviroment with hundreds if not thousands of end-users from differnt clients it can be hard to confirm that you are speaking to the actual customer. And becasue we are tighting our se...
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I have a customer who would like to give some of their users access to view requests/tickets in the client portal, but not access to create requests. Is this possible?
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How would I send a separate customer feedback form to a customer once a service request is resolved?
I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do...
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Hey everyone, Just diving into the world of Jira Service Management! I'm Cesar Vasquez, a systems engineer passionate about tech and user support. Ready to soak up all the knowledge and make a splas...
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I am new to this group but love all things JSM!! Looking forward to collaborating with you all.
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Wie kann ich am schnellsten in Jira einen Lerneffekt herstellen? Welche videos sollte man in welcher Reihenfolge sehen? Gibt es eine gute Seite wo es auch deutsche Videos gibt?
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As a Service Management SME, I want to create a Customer Satisfaction Survey for customers once an incident or service request is completed. I need it to be four questions with each question being on...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Change management in Jira Service Management" ---- What is Change Mana...
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Hi community friends! The Jira Service Management team is excited to introduce request type templates for team-managed projects, building on the success of this feature in company-managed projec...
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I'm new and have average knowledge of the product, I hope I can learn more here. I am also available if needed 🙂🙂
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Hello: I am not sure if this is the right place to ask this question. I am trying to access this article but looks like it's posted in a private group. Any ideas how I can join this group? I looked ...
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I have already added a cascading field as a customised field to capture service catalogue information (Service category / Service item). I am looking for a quick summary on modifying the Issue schema...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Problem management in Jira Service Management" ------- The big idea he...
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Hello! I've been using Confluence and Jira for a month as my organization has only recently adopted Jira as our go-to tool. As I'm quite new to it, I'm still in the process of getting acquainted wit...
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Recruitment for this research has finished. Thanks to everyone who expressed interest :) Hello Community 👋 Are you a Jira Admin? Is your organisation about to sign up for Jira Service Ma...
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Hi, I'd appreciate your help with understanding where to embed the HTML or JavaScript code for an issue collector in JSM Cloud? The website seems to be hosted by Atlassian (atlassian.net) and I have...
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Hey everyone! 👋 I’m Valentine, the new Growth Marketing Manager at Elements Apps, just three weeks in! I’m kinda new to Jira and still wrapping my head around all things Atlassian. Would love to ca...
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Hello Everyone, I'm new to this group and I've stopped for a sec to say Hi! I've been working on this product for more than a year helping customers to solve issues on a daily basis. I'm happy to ...
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We are migrating in from Salesforce. With Salesforce, I'd have it send an email notification to a Teams channel's email address to notify our team when a case was created. I was playing a...
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In our JSM service desk, we have customer organizatons. Within each customer we invite users, so that they see only the requests that their company has created. However, some of...
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Just getting started with JSM. Before, all tickets were coming in via email, so I've set up that channel in JSM and will eventually have it watch the mailbox that's currently feeding our old ti...
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