I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do this?
Hi Andy,
For my opinion, the simpler ways it’s adjust the customer notification template for “Resolve request” rule and add the text with link.
I use Automation to add a form and then send a comment to the customer, in the example below a form is added after approval for internal customers to fill in a form when they complete the work:
Just update the transition that activates the automation and modify the other aspects to your needs.
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I tried that. Somehow my notification isn't going out. I think it might be a workflow problem which I will need to speak with my team about. Also, I couldn't find where the "And" Add Comment to issue is.
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