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How would I send a separate customer feedback form to a customer once a service request is resolved?

Andy Rosengard May 1, 2024

I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do this? 

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Olexandr Tolochko May 1, 2024

Hi Andy,

For my opinion, the simpler ways it’s adjust the customer notification template for “Resolve request” rule and add the text with link.

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May 1, 2024

Hi @Andy Rosengard 

I use Automation to add a form and then send a comment to the customer, in the example below a form is added after approval for internal customers to fill in a form when they complete the work:

Add feedback form.png


Just update the transition that activates the automation and modify the other aspects to your needs.

Andy Rosengard May 2, 2024

I tried that. Somehow my notification isn't going out. I think it might be a workflow problem which I will need to speak with my team about.  Also, I couldn't find where the "And" Add Comment to issue is. 

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