Hi,
I'd appreciate your help with understanding where to embed the HTML or JavaScript code for an issue collector in JSM Cloud? The website seems to be hosted by Atlassian (atlassian.net) and I haven't been able to find instructions to access that. I am a site, org, Jira, and project Admin so access isn't the problem, just ignorance. :-)
Susan
Hi Susan,
The issue collector is for embedding the code into another web-site, not your atlassian site.
For example, if you are a company that has external customers and you would like them to enter infromation into a few fields, that would then be sent to your project.
Even for internal, if you have a company intranet, you could put the issue collector inside that site.
Regards
Mark
Thank you Mark, that's what I needed to know. I appreciate the info!
Susan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Susan:
I am going to up-vote Mark's response as it is spot-on.
The Issue Collector (IC) is fully javascript based and can be integrated into any web application under certain conditions:
Most uses-cases have folks with a JIRA and Confluence. Confluence has a HTML plugin hence supports javascript -> which can be used to support the IC. In its simplest form, from within your Jira project settings that has the IC configuration screen available to you, you can copy the generated javascript code and paste it into a Confluence or HTML page of your choice and you are up and running!
I will caveat that using advanced approaches to IC usage would require advanced coding skills.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.