New to Jira Service Management
Created Oct 5, 2021, Last active Jan 13, 2025
-
Hello I am Qasim Aloudat when I try to send messages for my team from Gmail it appouse.why this hapend?
-
🚨 Challenges of Scaling a Service Desk? We’ve Got Solutions Adhering to best practices allows enterprises to effectively manage their Jira Service Desk instances, leading to a more organized...
-
There is a suggestion already for this request. However, I wanted to bring this up for anyone who is new so that this can be upvoted. This suggestion was created in 2015 and still hasn't been impleme...
-
It seems that whenever a ticket is resolved, the customer will get the survey. Is it possible to limit the number of surveys to let's say every other 3rd resolved ticket? Having a survey email sent e...
-
We are currently using the free plan of Jira, and I need to set up an automatic integration between Jira and Confluence. The goal is to display the project status&...
-
Good to be connected with you!
-
My name is Alexandra D. from Perú and I recently joined as a Community Leader and I’m thrilled to be part of this group.
-
Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances you...
-
Hi there, I am trying to find if we can automate the scan to gather asset information with following scenarios mentioned below and import data into JIRA Server Management. 1. When a new asset ...
-
Hello Community! 👋 You have an opportunity to learn how to customize your service desk portal for the Enterprise 🔗 here. We’re organizing free webinar about Adapting Jira Servi...
-
Hi I’m Becky! You might know from such community hits as What's on your Playlist? Share your favorite learning content! and Let's discuss how Strategic Guidance can help your team achieve their goa...
-
Hi Community! We’re happy to announce an early access program for our...
-
My name is Rishabh from India and I recently joined as a Community Leader. JSM is my one of the favorite Atlassian product and I’m thrilled to be part of this group.
-
UPDATE: It’s a wrap for our AMA on automation in Jira Service Management! Thank you again for joining us to hear about the latest in automation, and for sharing your questions and feedback. If you ha...
-
Is there a way to bulk-/mass-change the time zone in JSM Customers' profiles for a specific project?
In JiraSM (DataCenter), we have projects for different regions, but Customer profiles are defaulting to the time zone globally set at the JiraSM level (GMT). Is there a way to bulk-change the t...
-
Hey everyone! I'm curious to know if anyone is using Jira Service Management (JSM) to schedule online meetings with customers or team members? Specifically, do you often find yourself needing t...
-
Hi my name is Tomasz and just joined this group, hope to learn new things here!
-
Hello everyone, nice to meet you Going for the badge kudos, feel free to send some my way, and i will return the favour :)
-
glad to be here
-
Hi everyone, I'm new here. Earlier this year, I transferred my company's IT support system to JSM. HR have now jumped in and other functions are queueing up to join the party. Looking forward to s...
-
Hello, I'm glad to be here. I have struggle setting up a corporate standard JSM permission scheme. I have one in place and am now slowing rolling it out to all JSM projects one at a time.
-
I have created a Service Desk connected to the Jira Service Project. The use case is for in-house Customer Support agents to be able to raise requests to be investigated by a technology team.&n...
-
Hi I am Zohar -new here. I am a senior technical writer in the consumer product industry. Nice to meet Y'all.
-
I have just discoverd the Atlassian ecosystem and I am I am in love !
-
Good to be connected with you guys!
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
Description
For users new to Jira Service Management and the experts who love them!
Copied to clipboard