New to Jira Service Management
Created Oct 5, 2021, Last active Jan 18, 2025
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Hello to all the JSM group members. I look after a few small service desks. I am certain I can pick up a few gems from the community.
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Hello and welcome!
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Hi there, My name is Yousuf Raza, and I'm new to the Atlassian community and wanted to give a brief overview about myself. I'm a UX UI expert with around 15 years of experience in d...
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Let me introduce myself. I am new here and I know I will learn more from here
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Let me take this moment and introduce myself My name is Ncumisa Booi from South Africa. Thank you for having me
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Hi community friends! We wanted to share our "What's New in Jira Service Management" quarterly community post here to make sure you don't miss out on any of the latest and greates...
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Hello & Hope it is a Good Day, I have been working in Jira Service Management for a year & half to two years. With a BA in Computer Science, I joined the work force when the field was ...
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...usiness, whether public or private, faces change requests, and handling them well is crucial. But if these requests aren't addressed effectively, they may trigger a lot of challenges for the team a...
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Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
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Question for the community. How does Jira handle confidential information such as HIPAA? I have a request to build a service request system for HR and they are concerned about confidentiality on a Sa...
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Hello Community members, This is Fadoua from Northern VA, glad to be member of the group. I am big fan of all Atlassian Tools without any exceptions. Best, Fadoua
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Buenos días, grupo, Estoy buscando una manera de editar el correo electrónico que se envía a un soportista cuando se crea una incidencia en nuestro sistema. Actualmente, el correo contiene informaci...
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I have been using Jira Service Management since 2013, then called Jira Service Desk. I work with very small and very large instances of JSM and love integrating Assets. My tip is al...
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Hi, my name is Alvaro Hernandez and i am an expert in Atlassian tools in Chile I have worked in various companies occupying important roles in the same companies leading projects from start to fini...
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Good evening, all. I'm building out our Support Desk and my familiarity with other CRMs means I'm expecting the ability to have multiple levels when it comes to ticket "driver" data. I'm curious who ...
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Hello everyone, My name is Samir, I started using Atlassian about 3 years ago and just love it. Looking forward to learn more from the community JSM and Forge Apps and hopefully start building custo...
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Hi Team, I am building an Organizational Service Request intake form. What I am looking to do is have a centralized intake for which asks what department you need support from. In the form I w...
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Hi Team, Just brainstorming an idea at this point, but I would love suggestions. I'd like to know if it's possible to automatically add request participants based on a field value. For example, a ne...
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Recently, I set up Service Request Management project in the Jira Service Management Module. I am now looking to build a Problem Management module within the Project as well as Change and Incident Ma...
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Hi Folks, For those new to JSM, welcome! Check out this upcoming live learning session, hosted & taught by community leader @Kate Pawlak _Appsvio_ Register here: Understa...
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In an MSP enviroment with hundreds if not thousands of end-users from differnt clients it can be hard to confirm that you are speaking to the actual customer. And becasue we are tighting our se...
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I have a customer who would like to give some of their users access to view requests/tickets in the client portal, but not access to create requests. Is this possible?
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How would I send a separate customer feedback form to a customer once a service request is resolved?
I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do...
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Hey everyone, Just diving into the world of Jira Service Management! I'm Cesar Vasquez, a systems engineer passionate about tech and user support. Ready to soak up all the knowledge and make a splas...
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I am new to this group but love all things JSM!! Looking forward to collaborating with you all.
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