New to Jira Service Management
Created Oct 5, 2021, Last active Feb 3, 2025
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glad to be here
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Hi everyone, I'm new here. Earlier this year, I transferred my company's IT support system to JSM. HR have now jumped in and other functions are queueing up to join the party. Looking forward to s...
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Hello, I'm glad to be here. I have struggle setting up a corporate standard JSM permission scheme. I have one in place and am now slowing rolling it out to all JSM projects one at a time.
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I have created a Service Desk connected to the Jira Service Project. The use case is for in-house Customer Support agents to be able to raise requests to be investigated by a technology team.&n...
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Hi I am Zohar -new here. I am a senior technical writer in the consumer product industry. Nice to meet Y'all.
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I have just discoverd the Atlassian ecosystem and I am I am in love !
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Good to be connected with you guys!
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Hello to all the JSM group members. I look after a few small service desks. I am certain I can pick up a few gems from the community.
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Hello and welcome!
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Hi there, My name is Yousuf Raza, and I'm new to the Atlassian community and wanted to give a brief overview about myself. I'm a UX UI expert with around 15 years of experience in d...
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Let me introduce myself. I am new here and I know I will learn more from here
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Let me take this moment and introduce myself My name is Ncumisa Booi from South Africa. Thank you for having me
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Hi community friends! We wanted to share our "What's New in Jira Service Management" quarterly community post here to make sure you don't miss out on any of the latest and greates...
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Hello & Hope it is a Good Day, I have been working in Jira Service Management for a year & half to two years. With a BA in Computer Science, I joined the work force when the field was ...
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...usiness, whether public or private, faces change requests, and handling them well is crucial. But if these requests aren't addressed effectively, they may trigger a lot of challenges for the team a...
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Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
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Question for the community. How does Jira handle confidential information such as HIPAA? I have a request to build a service request system for HR and they are concerned about confidentiality on a Sa...
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Hello Community members, This is Fadoua from Northern VA, glad to be member of the group. I am big fan of all Atlassian Tools without any exceptions. Best, Fadoua
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Buenos días, grupo, Estoy buscando una manera de editar el correo electrónico que se envía a un soportista cuando se crea una incidencia en nuestro sistema. Actualmente, el correo contiene informaci...
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I have been using Jira Service Management since 2013, then called Jira Service Desk. I work with very small and very large instances of JSM and love integrating Assets. My tip is al...
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Hi, my name is Alvaro Hernandez and i am an expert in Atlassian tools in Chile I have worked in various companies occupying important roles in the same companies leading projects from start to fini...
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Good evening, all. I'm building out our Support Desk and my familiarity with other CRMs means I'm expecting the ability to have multiple levels when it comes to ticket "driver" data. I'm curious who ...
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Hello everyone, My name is Samir, I started using Atlassian about 3 years ago and just love it. Looking forward to learn more from the community JSM and Forge Apps and hopefully start building custo...
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Hi Team, I am building an Organizational Service Request intake form. What I am looking to do is have a centralized intake for which asks what department you need support from. In the form I w...
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Hi Team, Just brainstorming an idea at this point, but I would love suggestions. I'd like to know if it's possible to automatically add request participants based on a field value. For example, a ne...
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