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Is there a view only permission in the client portal?

Stacey Switzer
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May 1, 2024

I have a customer who would like to give some of their users access to view requests/tickets in the client portal, but not access to create requests.  Is this possible?

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0 votes
Matthew Challenger May 2, 2024

No, I don't think it's possible, if I understand what you mean.

Portal access is kind of an all-or-nothing implementation right now. If a user can see the portal, they can make the requests available in it.

There is a long-standing request to add permissions on the request types themselves, but it's not yet been done. https://jira.atlassian.com/browse/JSDCLOUD-195

0 votes
Shaik Ameenulla May 2, 2024

@Stacey Switzer you can change in permission scheme of the project, Can restrict in create event

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Stephen_Lugton
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May 2, 2024

@Stacey Switzer there's an option in Project settings under Customer Permissions to set who can submit requests:

 

Customer permissions.png

 

and from the ticket on the portal you can share the ticket with specific users

0 votes
Lucas De Souza May 1, 2024

Hello Stacey.

Did you mean to give users access to the service queue (backend) on the service hub view (frontend)?

 

 

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