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New issue created notification to specific email address

Mike Gross March 11, 2024

We are migrating in from Salesforce.  With Salesforce, I'd have it send an email notification to a Teams channel's email address to notify our team when a case was created.  I was playing around in Project Settings > Notifications looking for a way to do this.  It seems it doesn't let you just add an email address, you can only add a person. So I thought I'd make a dummy user with this email address, but then I believe it will consume an agent license.  Anyone have an idea for a workaround to accomplish this?

In other words, any time a case is created, I want it to send an email notification to abc123xyz@teamsemail.biz which will pop up in our Teams channel on our computers and smartphones.  But I'm looking for a way to do this without utilizing an agent license.

Thanks in advance.  I'm thinking something must exist for this, but I'm having trouble finding it.

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trthomas March 11, 2024

You can set up a webhook in an automation rule to do this.  Here is an example of one that I have set up.

2024-03-11 15_35_14-Rule builder - Automation - Service Desk - Jira and 6 more pages - Work - Micros.png

Matthew Challenger March 12, 2024

Agreed, I'd use Automations. There's also just an option in Automations to send a basic email as well if you don't need anything too fancy.

2 votes
Hector Florin (Appfire) March 11, 2024

Hello @Mike Gross ,

If you must send an email, then you can use Power Scripts addon for it.

With Power Scripts you can create a script that works as post-function when the issue is created and send emails to any recipient that you desired, either is internal to your directory or an external email account.

I hope it helps.

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?tab=overview&hosting=cloud

2 votes
Mikael Sandberg
Community Leader
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March 11, 2024

You can use automation to do this. It would trigger on issue create and then use the send Slack notification to notify the channel that a new request has been created. Here is an example of one that we use:

Screenshot 2024-03-11 at 12.22.17 PM.png

Mike Gross March 11, 2024

Gotcha, thanks. I'm guessing they'd have a similar option for Microsoft Teams. I'll look into it.  Thanks again!

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Joseph Chung Yin
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

@Mike Gross -

 I agreed with what @Mikael Sandberg stated.  Here are some reference links on using Automation Rules for Jira to setup automation rule process in case you don't have them -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

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