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Jira Service Management
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Hello everyone, I would like to ask a question that I have not been able to find an answer to by browsing the internet or active community posts. I would like to know if people have already managed...
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Is there a way to search through all ScriptRunner scripts to see if they contain a string value? I've noticed that a previous developer hard-coded field values in some scripts. I need a way ...
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Hello, Some of our issue types are no longer being used. To reduce the total list of options in the creation screen I'd like to hide them. I tried removing them from the Issue Type sche...
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In the incident creation screen that the Agent has fields that do not appear in the Customers portal
On the creation screen of Issues of incident type that the Agent sees, not all the fields configured for this view are visible, but they are displayed when they are enabled for the portal where the C...
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In the Create step of a Subtask's Workflow we have a Validator that checks the status of the parent issues: "The parent issue of current issue must be in one of the following statuses: Commerci...
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We have close to 100 automation rules and I need to turn off the "Send Notifications" function in just about all of them. Is there a method that can do that or do I need to Go into each and every ...
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Hello, how can I stop a notification from being sent to the Customer when an Agent clones an issue into a new JIRA task ? There is no option for "Issue cloned" in the Notification scheme. Thank yo...
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Olá, Estou com uma dúvida sobre a tradução dos campos do widget do Jira. Esses campos estão com algumas palavras em inglês, mas eu não achei onde traduz elas. O projeto já está com a língua padrão...
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HI, How can I Make custom or system fields mandatory in certain phases in the workflow for example when user open issue I don't want to add all fields in the issue create screen but after cre...
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What can we do if we are affected by the security vulnerability (CVE 2022 26135) but have not renewe
Due to the security vulnerability, we were advised to download version 5 for Jira Service Desk (Service Management). However, since we have not renewed the contract or licenses, we would like to know...
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Was the 'Assign to Me' link that typically sits under the Assignee field removed?
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Hey guys, i'm looking toi implement JQL from this document for a project: https://community.atlassian.com/t5/Jira-questions/JQL-How-to-get-status-in-certain-status-for-more-than-x-weeks/q...
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Hi Team, I am trying to solve one of the problem related with SLA using Scriptrunner or we need separate add-on or app for JSM. So we do have Time to Response and Time To Resolve SLA configured alr...
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I am setting up the "AWS Service Catalog Connector for Jira Service Desk" when I enter credentials for the connecting AWS user I get an failed connect status. Does this connect status mean no connec...
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Reporter is notified by Jira every time once there is a comment added to jira done by e-mail. Is there any option to make this type of comments to be internal note not visible to customer? We adde...
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Hi Team, I have created a custom field(select list) with name "Testing" but did not add description while creating the custom field. custom field was working perfectly. Now, I tried to add t...
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I would like to escalate a incident to a operation group since I do not know who are working at that timing. However, I can see only people's name in escalation targets. How can I escalate iss...
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Hi all, Is it possible to serve up a video on the request page where a customer is raising a support issue? We have some resolutions for customers to fix their own issue if they watch a vid...
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Actually i want that while i receive any ticket in jsm from the connected email account with jsm , then based on the state name (abc_delhi@gmail.com) present in the mail address it ...
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Hi. I need to find specific objects in Insight (Assets) which contain a specific word in the comments. Is it possible to query the object comments, using IQL?
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I have an automation designed to add a specific approver based on what the requestor selects from a dropdown list. However, its failing with this error: I think the Actor can't read from t...
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For our agents, we have an extensive knowledge base built in OneNote we are working on building in JSM. This is to help them troubleshoot issues internally. They are adding the articles t...
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In Insight, we defined an object 'Systems' which have a 'Support Team' attribute. This Support Team attribute is a User field with cardinality of 'unlimited' (i.e. a multi-user field). In JSM, we ha...
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Hi Community, I am fairly new to Jira. I am trying to update an existing project workflow. I added a new inactive workflow by choosing Issues from the settings icon followed by clicking on the workf...
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Hello, Kind of a basic question here I think. We have a larger project that we want to be able to accurately track our closure time and get proper reporting etc. Anyway the idea is that I would lik...
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| Subject | Author | Posted |
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