Community resources
Community resources
Community resources
Jira Service Management
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Trying to find documentation has been tough. But we have been experiencing issues revolved around this configuration menu. What are the differences? Why is it when you set a field in issue view and s...
1,761 views 3 0 Deleted user January 31, 2023 -
Hi, I am using the field User Picker (multiple users) to pull a set of users from active directory, however, it appears certain users are not appearing. Even when typing in the users full ...
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Hello I would like to clarify that my request is for my main Atlassian account used for my work. The account currently used is for help support only. To log in to the service, I use the Microsoft l...
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Hi, I have set up an automation for sending a web request (with the web request action) to a jira data center system. While the service desk is public and accessible via SOAP/Postman....I get ...
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Hi, Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of t...
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Hi there! We have set up the integration between OpsGenie and Jira Cloud so that when an issue is opened in a given project in Jira, an alert is automatically created. The problem now is we also wor...
- Question
- cloud
- jira-cloud
- opsgenie
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How to display data dynamically in a custom field based on the selection of a previous custom field?
In the Jira service management portal, I have a custom field and based on the selection of this custom field, I wish to display the choices related to the previous selection in another custom field. ...
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Hello, I want to create reports, based on the tracked time within JIRA Service Management. Eg. How many issues have no tracked time, how many issues have more tracked time than estimates, how much ...
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Hi! On Customer Portal we have checkbox "Notify Me" I need a way to remove this checkbox for another user. For example, by automation. Any ideas?
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HI ALL, I am searched to create JQL to search for incidnets with closed/resolved linked changes for example. Any Ideas BR,
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Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients?
Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients, in a Software Development environment?
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How to remove or hide the personal access token option jira service management in requester profile page.
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Hi all, I have set up the Datadog integration to the letter following this guide: https://docs.datadoghq.com/integrations/opsgenie/ When a monitor triggers in Datadog it is successfully sent and c...
- Question
- opsgenie
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Hello dear community, we want to offer for our customers in the service desk that they can see all their placed tickets. Unfortunately, this is only possible if the ticket creator adds all participa...
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Hi everyone, Is there a view that I can verify and audit that all team members have the mobile application installed/active? Thank you
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I want to understand what is work log and approval in Jira Service Project. What is Customer permission? How to manage customer permissions?
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Hi, I have a customer, that has created 2 objects: 1. Employee registration of equipment, with this attribute: 2. Secondly the object for the hardware: Now, the us...
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First, we created JIRA users manually. These have also already created many tickets. Now the server is in our domain and we have imported all NT accounts. Some users now have two accounts! One NT a...
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Hi, scanario: customer will send email from hies application(Ex. Codeless Platform )on our Default support jira ID. Issue must be get create once we received email from customer. &nbs...
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We're currently syncing user attributes from Azure AD to user's Atlassian profiles. The next step to make this useful is to be able to use JQL to setup automation based on AD listed manager and repor...
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Hi experts, We are planning to use JSM to support our 90 cusotmers. From my understanding JSM doesn't provide a scheduled PDF report for each customers. Is there any plug-in can recomment to fulfill...
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What Issue Types comes with (JSM) Project Templates? I am looking for a Project Template with the following Issue Types (Change Request, Support, New Feature, Task, Sub-task and Bug)? There ap...
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Hi Atlassian Community! I wanted to follow up on my last post, Introducing new project templates to help finance, marketing and analytics teams get started in JSM , to share with you that we’v...
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I would like to add a new type of change management to my process. is that possible on Jira Service Management?
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My company is currently using OpsGenie to manage after-hours support. We would like to restrict phone calls from ringing through to an agent during our normal business hours as we will have the full ...
- Question
- cloud
- jira-service-management
- opsgenie
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