When a new Request is open, how do I know if they sent it to us, or we're just in CC?

[Marianela Bendl]

Hi, 

Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of the request, so we know if the Ticket should be managed by us, or it's simply "for our Information" ?

Thank you

[Brant Schroeder · Accepted solution]

@Marianela Bendl Welcome to the Atlassian community

There is no way to do this with the out-of-the-box application.  You would need to use an app like JEHM or Email this Issue.