Community resources
Community resources
Community resources
Jira Service Management
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Today at Atlassian Presents: High-Velocity ITSM, we announced a host of new features to supercharge modern operations and support teams. Many of these capabilities are already live, with oth...
- Article
- jira-service-management
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Hi, Once i approve the request SLA would be changed Waiting for System Owner Approval then Time to Second Level Approval need to trigger but in my case it is not working as expected. But once...
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Urgent Many of our colleagues are having issues in accessing Opsgenie and we are getting a weird error messages from Opsgenie
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Hi, I chose the automation from the library which automatically assigns using balanced work. When I select "A user in a defined list", I can't add any users in a user list dropdown, which is disable...
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We want to be able to communicate separately in an issue with an external service provider. The reason is that the messages end up directly in the issue and can be viewed by the team. However, the ...
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Dear community, I'm looking for a clever tips / inspiration on how you have established/defined the specific teams in your JIRA environment (most preferably using ITIL methodology)? Landsca...
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We use JSM Asset to manage our Assets (Laptops). It is possible to make a connection with Intune, to copy the name of the user of a laptop to JSM Asset?
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what is the difference between application links and application tunnel. Will application tunnel support non-atlassian self hosted applications?
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Hi Guys, I want to ask, I created the ticket which is attached to 2 documents in attachment. when I export a list of ticket to xlsx ( Excel file ), the Report not shown the attachment column (pictu...
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Hey, Per the subject, I saw an Inventory Management template from a demo instance I used not too long ago, not looking in my instance there is no Inventory Management template. Is there a way to mi...
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Hi, What are the main differences between Group Custom Field and Group Field in the Notifications. How the Notifications are going to trigger if i select Group Custom Field Value and Group Tha...
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Hi, After creating the Incident How to put Assigned to Individual next to the Assigned to Group field.
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Hello, I'm trying to create a new request type associated with a new issue type. A new issue type was created and I'm currently trying to create a new request type but when I come to select issue t...
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Hi there, I have a Assets field on a form called Categories which pulls a category name from Assets. I have a referenced object of Queue to Categories so when a category is selected on the form, an...
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We are trying to automate our incident response and incident capture work flow. Is it possible to do the following ? 1) Create an Incident in Jira Service Management when an alert is created in ...
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When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket. How can I include more inform...
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Buenas tardes... Estoy diseñando un proyecto utilizando formularios y necesito que mediante una automatización quite el formulario ¿Es posible? Veo accione...
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I'm working on getting an integration with CloudWatch working. I see a previous alert that was fired off but it's a few months old and I don't have the log entries for this alert. Is there any...
- Question
- alert
- aws
- cloud
- cloudwatch
- opsgenie
- +1 more tag...
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Hey Atlassian Community! We’re excited to announce our first agile & DevOps event – Atlassian Presents: Unleash. Join us in person on February 9 in Berlin, or t...
- Article
- opsgenie
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Hello! Issue1 - When sending out Teams messages using webhook, Jira is not able send the full description of the issue when using {{issue.description}} in message, just sending first 1 or 2 lines wh...
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How can I have the tab to set a due date appear in my ticket when its being created? What are the configurations that I need to do in my board settings?
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In a scenario where you have Jira Service Management if you want the users to have access (read only) to Confluence articles so they can see the solution to their problems and try to fix it by themse...
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...bsp; temporaryAttachmentIds: [json.temporaryAttachments[0]], }, public: true, &n...
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We would like to use Jira user groups as source for several approval steps in our workflows. It seems that you can only use custom fields as source or do I miss something.
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How can I trigger an automation rule when an organization has been added to an issue? My issue stems from having multiple types of customers who need custom details & unique email notifications ...
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Atlassian Community Events
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| 23 | |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |