Hi, I am having a csv file with list of option, I want that option to be assigned to single select custom field using import option. Is it possible in JSM ??
HI, Been playing around with the solution for some time, but I can't seem to wrap my head around creating L1-L2-L3 escalation, ITSM way. Is there a doc of some sort that can guide me on this? ...
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Hi there, I know this video is from 2 years ago https://www.youtube.com/watch?v=doXc8fybKcE but has problem management changed in Jira a lot. There doesn't seem to be a way OOTB to link issues as t...
Hi folks, It seems like I have mistakenly been added to a Standard plan - As I understand the standard plan is chargeable I am a bit concerned if they will charge me (though somehow I do no...
I'm somewhat confused on whether this is possible or not. I found a couple of older threads but nothing with the more recent updates. We receive emails from an external system to advise us of ...
Hi there, If I have a field on an issue that the agents can use to select the source of an issue is there a way to atleast capture if an issue came from the portal (customer) or email and update the...
Dear Support, I tried to read a custom field value on my Jira Service Management Project automation, but it didn't work. I tried many forms to read. For example: - I used thi...
Hello everyone, Question: we'd like to create a request where employee can upload their expenses by raising a JIRA request and attaching the file to the request. Is there a way that the...
Hello friends I need some help I know attatchment only will be visibile to Portal Customer if it is added as comment. But we want the attactchment from a transition Screen be Public, and not P...
Can I restrict access to a portal group to a certain group of customers ? Scenario is that I want my customers to view only limited portal groups who have signed up for a trial package offering. Whe...
Hello everyone, I have a question - can i change main menu of jira service management and add new type of global ticket. I want to do something like that in main menu: Queues Incidents Problems ...
Hello, I currently have a use case where end users in Asia will report issues through our service desk project “Asia System Support” (AST). Then we will provide an initial assessment of the ticket t...
It seems that when using AQL, there is no sense of parenthesis for grouping AND/OR clauses. For example if I wanted to do something like (in rough pseudo language) (Thing1 AND Thing2) OR (Thing3 an...
I am using Google Gsuite, and I have a support@mydomain.com account linked to Service Management for sending and receiving email. I use Jira SM for all of my interaction, of course, but I'm noticing...
I can't find in custom fields the field "Type of document" that is available in the portal and with options. Also it's not possible to remove... It's very confusing
What's the best way can you recommend to document structure of each jira automation used by the company in order for all to have clear understanding of their meaning and structure? ( excel, visual wo...
The default notification email for ticket updates does not include some helpful fields from our cases (like the reporter's company name). Is there anywhere I can customize what fields are included in...
Looking for some help from the community. I have a service portal that is used by an external client. They would like members of their leadership team to be able to view the issues in the portal, but...
We often communicate with our clients about support issues. What is the best way to send an outbound message to our clients that will also be support tickets?
Hi everyone, I’ve managed IT teams for the past 15 years, and have employed many different methods for handling escalations, some to greater success than others. Personally, the biggest thing I’ve t...
I'm not sure if this capability exists, but I've been pouring over every Jira Assets guides/articles/how to's and I'm having trouble locating an answer to this. Does Jira Assets have the capabi...
Hi, i want a validation of two numeric fields. Custom field1 >= Custum field2 I tried it with Scriptrunner like this: Solved: Scripted validator - Compare value of 2 custom num... (atlassi...
Hello, I want to be able to find all tickets related to someone if that person is the reporter or just mentionned in a ticket. Right now, the only way I found is to do this: Using basic search, ad...
Does anyone know a way to use REST API to change the restriction of a page as there is no PUT /rest/api/content/{pageid}/restriction/byOperation. The REST API documentation covers gets but no puts.&n...
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