Community resources
Community resources
Jira Service Management
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Hello JSM Admins, if you haven't been setting up JSM request types as much as I do, I bet sometimes you're scratching your head when looking at this screen, wishing if there are more icons than the d...
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I have a request type that is shared among different projects. Is it possible to create a template from the request type?
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Hello, I am trying to build a Jira automation to help automatically populate a Jira Form. I can see that I can 'create a form', but not really on how to populate it. Currently, all the dat...
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The Filters ‘Save as’ function saves only the filter criteria, not the column settings. Is it possible to have different filter layouts with different columns? I need to export data with differe...
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I have a personal JWM project that keeps track of small tasks that relate to JSM issues that are assigned to me. When the two are linked, the JWM issues appear in JSM on the linked issue. Is it poss...
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We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many age...
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Is there any impact if we directly upgrade to Xray Dc version of 7.2.2-i9 t o 7.4.1-i9 in Jira Dev v
we are upgrading to Jira Dev version: 9.4.14. but we have currently installed with Xray DC of the version of 7.2.2 -i9. after upgrading to Dev version 9.4.14, can we directly update to Xray DC versio...
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My organization is moving to Jira service manager cloud from a different ticketing system. We will primarily be receiving issues by email and given the nature of what we do, some of those requests wi...
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Hi, Summary I'm in the process of planning out a JSM implementation and want to get guidance on how to correctly implement ticket linking since JSM does not have the merge feature like other servic...
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O que preciso fazer de fato, qual a ordem, e como falo com alguém para saber se não vai ter nada de erro? Obrigado
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Hello Everybody, We are preparing to launch a new Electronic Health Record system and need a HIPAA-compliant service desk. We currently use Jira Service Desk for IT, HR, Communications, and Facil...
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Hello community, I am a new Admin to Jira Cloud. We are currently using rules to allow users to access Jira and when they login, they are provided a license. This rule looks at an LDAP group f...
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Hello Team, There are "N" numbers of agents in a group and when issue is assigned then the email notification should go to particular agent based on the organization selection and the agent is part ...
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I'm trying to figure out a better way to do some formatting on JSON arrays that I'm receiving through SumoLogic webhook. I have the description of my integration set like this: """ username: {{_pa...
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Could someone assist on this please? We would like to add the field account manager and that clients chose their account manager when creating a ticket in the portal. Question is, how can we ...
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When using the CSM API to update a detail on an organization it returns an error "errorMessage": "Attribute does not exist" when trying to add a detail that doesn't already e...
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In Assets, has anyone set up useful/successful object type/s to represent locations on a data center grid? The idea of representing each individual cell seems onerous. I need to be able to control th...
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We recently setup Jira Service Management for Incident Management. As heavy slack users, we've integrated a slack channel. It seems everyone internally who might work or be escalated a ticket needs t...
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My old API key expires on Dec 22nd, 2023 and I have created a new API key to replace it with the old one. But I'm getting a 401 error while making API calls with a new key. Kindly please help. Thanks!
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Which permission do you change to stop people from being able to create new customers?
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Olá pessoal, poderia me orientar como incluir a opção de Clonar ticket conforme imagem abaixo?
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HI. I`m using free plan of Jira service management without support ability. There is currently one e-mail address in suppression list. Everything is OK with this mail (it receives and sends emails...
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Hi, I'm trying to capture values from a custom field in the ticket and once ticket is created add those values to the Request Participant field. For testing purpose I'm using a registered user and ...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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hello friends, we have created Automation rules to create parent and child tickets. when child ticket is created, we have configure to generate email notification now the problem is -------...
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| September 4, 2025 1:00 PM PDT |