Community resources
Community resources
Community resources
Jira Service Management
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I would like to start using the Jira Service Desk without using the portal for customers at first. How can I turn off this functionality? Thanks!
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When I hover over on a User Profile it does not display their email address anymore. The issue started: Around July 8, 2019 For example, when I hover over on the Reporter on of a ticket, it was sho...
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When trying to respond to a Service Desk ticket, I am trying to add more customers than just the reporter when responding to a ticket. When replying, the only customer I am able to add to my comment ...
- Question
- jira-service-desk
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Anyone have any input on how to migrate service requests/tickets & knowledge based articles from another service desk system to Jira?
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I want to customize the Customer Satisfaction Survey that is sent out to customers once an issue is resolved. I wanted a survey that asks a bunch of questions and allows the customer to g...
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Good afternoon, sir, My question is this: I could classify ANONYMOUS users into groups, to give access only to certain users in the knowledge base of an SD project. In other words, I want a select...
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Hi all, We need to migrate a jira service desk cloud to a Jira software server, We need to know this is possible and the steps we need to do. Thanks
- Question
- cloud
- jira-service-desk
- jira-software
- migration
- server
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Haven't found a way to make current calendars in OpsGenie sync with Outlook Calendar. When exporting to outlook I get the message: Add this Internet Calendar to Outlook and subscribe to update...
- Question
- opsgenie
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Hello, I am completely new to JIRA service desk and its philosophy for email request management and I would like to understand the best way to categorize an incoming email depending on a regex of th...
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Im the only one with permissions to change or erease proyects of Jira Service Desk, today im cannot find of my projects, i found one open ticket in the notification and when i try to access the messa...
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According to this article, https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-request-participants/ Request participants needs to get notifications. But I tested, when I ...
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Hi, I am currently trying to setup automation but I don't see an option to match on Request Type. I have an issue type = service request and a request type = New Employee. Here ...
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We use self-hosted JSD for all customer interaction, and often invite new customers (NOT agents) to use the service desk. I want to customize the text that the customer receives. We also want to ch...
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We have a User picker set up to allow our users to pick a approver for their request. This works fine except the picker limits it to just 10 users when you search for them. Ex. ...
- Question
- jira-service-desk
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Hi, guys!! Since last week, when the client opens the issue is no longer appearing the contact email, which previously appeared. Was there an update? Is there an add-on that fixes this?
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...mail address is hooked up to the Service Desk? Also what would your Global setting be for Public Sign-up in this scenario. Our JIRA accounts are linked to Active Directory which we use to log into J...
- Question
- jira-service-desk
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Hello, On my portal... https://imgs.atlassian.net/servicedesk/customer/portals ...the text says "Welcome to the Help Center". As we're in Ireland the spelling used would be Centre rather than Cent...
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Hello, When I get a JSD notification the subject line is prefixed with [JIRA]. Is there a way to remove this prefix? Thanks in advance. David
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Hi, I understand that the default report 'workload' tracks how many requests an agent is assigned to, but we would also like to track how many tickets an agent has resolved. Is this possible? ...
- Question
- jira-service-desk
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I would like to convert my SLA timing to weeks/days h:mm. As the timing is a bit hard to comprehend when it gets too big.
- Question
- jira-service-desk
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Hello All, I've just started implementing Jira Service desk and I'm noticing a bug or at least I suspect it is. It seems the "Request participants" and "Organizations" labels are missing in the...
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Hi Team, Please advise if customer could transit their ticket status in the customer portal? I would like customer to close the ticket if needed but it seems customer cant make it from th...
- Question
- jira-service-desk
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How do you send a video to a service desk client? I used to be able to just upload it, and they would get the link in the email, but now when I add the video, it just puts a screenshot. Even...
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Hi, We are a new user of Jira Service desk and would like to know 1. How do I stop my Service Desk Agents to delete any internal comments in the project. 2. How do we make Project lead 3. H...
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When commenting in Service Desk, a bold character creates a line break and bolds the word selected. For example: In this sentence written on one line, every thir...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |