Bonjour je travaille actuellement sur jira service desk , est il possible d'ajouter un bouton fermé sur la page de saisie des demandes voir ci-dessous. je voulais donner la ...
How do i hide project for one organization from the others (all projects are shown in the client portal) and we want them to see only project relates to them Also how do we setup auto ticket...
Dear Support team, We have the following issue with Jira Service Desk (server version): We have added “request Participants” in the list of fields for Jira Service Desk issue creation (scr...
We are in process of evaluating JIRA ServiceDesk and looking out for both Server and Cloud options, please help in explaining key points we have: Can we link Cloud version to an existing Conf...
I am getting a problem with Jira Service Desk: I installed my Jira Service Desk(within MySQL DB locally) on CentOS Linux OS 7.5, Microsoft Azure Cloud. Iptables and default Azure firewall was used a...
Hi there, I have a question about email threading, it seems every time an agent sends a new ticket reply from Jira Service Desk that creates a new email at the client's Outlook, is there a setting w...
...assword Allow Zapier to access your JiraAccount? Base URL Enter your full publically accessible Jira URL (with https:// and trailing slash). Might be an on-demand s...
Hi there, I am looking to either pop-up a 'Canned Responses' screen to pop-up or automatically send an email using the existing template when the ticket status is changed. Is that possible? ...
Hey, we're using Jira SD Cloud with one external IMAP Account to receive E-Mail-Requests an all the other Stuff, which is sent to our public Mail Adress. We have different e-mail-f...
How do I setup the Asset Custom Filter Configuration? Can I only use this Asset Field if I purchase a Asset Management Add-On? I created my own Asset Management project using Jir...
Does Jira service desk provide report and anlytics? also, does it provide salesforce (sales cloude) intergration?z
Hi all, On the customer portal, I cannot see my request. I'm a service desk admin and agent. This happens also to other regular users. When I click on "my request" it's loading for ever and some use...
is there a way to limit customer satisfaction emails that are sent out? If a customer is submitting a lot of requests I do not want them to get a survey each time. Is there a way to limit them or eve...
I need an automation that will send an email one hour after the issue is resolved. Here is my automation so far, Timespent = 3 is for my tests. Time-traking is on and set by default to minutes, I al...
Hello, Please can you give me some manuall step-by-step, how I can update my Jira Service Desk wich is on Linux server? Unfortunately we fired our linux administrator and I am not so familiar...
I have 8 projects and when linking an issue only 3 of them give the check box for copying attachments. Does anyone know where the setting is to turn this option on? I have configured most of these pr...
Hi, I have a Jira Service Desk project, with configured "FTP" custom field in it. I also set default value for FTP custom field, but in Portal view created issues, appear with an empty FTP field...
Hello guys, We're faced that we unable to fill data and time for a new service desc project. From the Jira screen it looks with a wrong format and from customers screen it shows 1970 year. Co...
Currently the screen shows the following (in order): Type, Reference, Summary, Service Desk, Status and Requester (as per the screenshot). Is there a way to include different fields eit...
I want to automate my Jira Service Desk tickets to add component according to what is in the brackets. EG. if a email is sent and a ticket is created with [US] in the summary (email header), it will...
We have recently had someone who was in charge of our Service Desk leave the business and ever since we have disabled their account any emails sent to our support email address are no longer being re...
bonjour le contenu de mail de notifications apparaît en double . Et pourtant l'apercu en configuration est nickel mais pas le rendu Pouvez vous m'apporter r une solution rapide...
Bonjour J'ai changé la langue en francais , mais à chaque fois que je recois un email de notifications le contenu est encore en anglais genre ( reply above this line )&n...
We are having an issue with our Jira instance where users who are added as participants or with whom a Service Desk issue is shared does not receive any email notification when anyone adds comments t...
I have a customer portal site that is displaying a button that links to a queue in a project that i would like to remove. servicedesk/customer/portal/6 without removing the queue itself. How do I tu...
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