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Jira Service Desk
Questions
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Hello, is there any other suitable chart gadget for reporting other than the gadget (created vs. resolved)? At any rate, this gadget should also show a trend. Thanks in advance!
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Used Labels field on transition screen ( which is actually a loop back transition which goes to same status). When tried to edit the field on transition, Labels is not getting updated on first attemp...
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Hi, We are using Jira for project planning and service desk. Our company name recently changed and we need to change the company name all over the Jira from BinteQ NV to Peleman NV. Is there ...
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Hi, Our customers sending us comments regarding security events via their personal email to ticket, and we receive it successfully. however when we try to answer to the customer he receive an email ...
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I want to ensure that all issues of a given issue type are created via the Portal. I have Cloud ScriptRunner and have written a Workflow Validator as follows: (issue.properties['request.channel.typ...
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Hi, i'm working with the Jira Service Desk API and want to get the full content of my knowledge center articles. There is a way to expand and get the full content? Or if not, reading...
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Using URL and entering an Username (e-mail) and password access to the project while connecting to Zephyr Test case Importer Utility Entered Access Key and secret key copied from account API ke...
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Hi there, we are syncing 136K customers from our CRM to Jira using REST API procedures. However it takes about 8 seconds for one customer to be synced. What would be possible steps to increase synci...
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Hi, I'm a projet leader and an administrator in a service desk project. I would like increase my team's permissions that allow them to add an organization. I didn't find this permission. thanks fo...
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Hey, Does anybody know what Atlassian Support uses to collect their tickets? It does not look like Jira Service Desk and does not have a "Powered by Jira Service Desk" banner at the bottom. ...
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Hello, I'm currently running Jira Server but I'm moving some departments in Jira Service Desk, and i wonder if it's possible to get the project's name into a dropdown field in Jira Service D...
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Can customers use the thumbs up or down instead of the stars for customer feedback? If so, does someone have instructions?
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I created a validator to check to make sure a multi checkbox is checked (at least one option is selected) before a transition. It did work when i tested it and later i copied it to another workflow a...
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Hi, We have hundreds of external users that log tickets with us through Jira Service Desk. One of those users does not receive any emails from service desk. This has been going on for months. We end...
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We want to be able to create linked issues using our existing, specific request types. For example, if a customers asks us to relocate their office, we need to submit other requests for technical wor...
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Hello, I'm trying to update the "Component" field for existing tasks by uploading a CSV file via "Import External Project" tool, but I get the following message: Steps I took: how can ...
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These have been marked as Fixed, but I actually saw my JSD Automation complains about sd.origin.customfield.default.name not found after I upgraded to the latest JSD and JIRA Software 8.6....
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Hello, Is there any Installation guides for JIRA Service Desk/Confluence? Do I install these Server applications on my existing JIRA server or would these be better on their own dedicat...
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Inside Jira Service Desk > Customer Notifications, inside the To field, there's an option for "Customers Involved" and a checkbox for "Exclude person who caused the action". Is there a way to use ...
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Hello, is there any way to access the Jira service desk database? I need to look at the tables from MicroStrategy, thanks in advance, I await your comments.
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Hello Community, I would highly appreciate your assistance/help in a matter that is bothering our company. Some of our Jira Cloud users are receiving emails, as an answers from clients to a...
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how to create a rule that when a specific customer opens a ticket, it is automatically assigned to a specific agent
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Hello, I'm using Jira Service Desk Server edition, and i want some fields to be auto-completed when someones create a ticket, with some information i get from AD (attributes), like Manager, ...
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We want to reduce the amount of created tickets via the portal by forcing the users to search for their issue before creating a new ticket. Currently, the user can instantly create a ticket be...
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Hi, My company has installed the Jira Core 8.3.4 and JIRA Service Desk 4.3.4 products with user access through the Microsoft Active Directory LDAP server with Windows 2003 domain functional level. ...
Related collections
Tell us how you've implemented Change Management
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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