Jira Service Desk

 Hi guys, How secure is the platform in regards to other people accessing info?  One other thing I would like to know is when will you be implementing a feature where we can delete the ...

• jira
• jira-service-desk
• trello

I am building up a scope for JIRA server migration to cloud.  If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?

• jira-service-desk
• jira-software
• user-management

Hi, I tried this script in a groovy script field : FormField ITCost = getFieldByName ("IT Cost (T&M)") FormField OPSCost = getFieldByName ("Total OPS Number of MD Time & Material") d...

• jira
• jira-service-desk
• scripted-field
• scriptrunner

Currently, my request form uses field types Summary and Description for Issue title and description. I wish to add few more Summary fields to capture additional information from the end user such as...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I'm hoping the community has some thoughts on this. The issue is escalating w/ some customers because the agents are not being notified when customers are commenting back answering our questions. Fi...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

In previous versions of JIRA, users without the JIRA Users Global Permission were not able to log in to JIRA, but if they belonged to a group that had Create Issue permission for a project, they...

• jira
• jira-service-desk
• jira-software
• upgrade

@Steven Behnke Hello Steve...As you ask I've created the topic on Atlassian answers. So, may be you can help me. As we know Service Desk is not mature and we have to create somme tools with allow t...

• jira
• jira-service-desk
• scriptrunner

Hi there. New to JIRA and starting the process of setup and putting it through its paces. I'll describe a few variables first to help fill in the context: We're a college library environment. We'v...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Adding request participants It seems no matter how certain I am that everything is set up properly I cannot see the Request Participants fie...

• jira-service-desk
• jira
• participant
• request

Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?

• jira-service-desk

I am a Jira admin, and the option Indexing just isn't there. I also don't have an Actions option in Project Settings to reindex just a project. How do I re-index??

• jira
• jira-service-desk

We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...

• jira-service-desk

We've been using Jira as a support (ticket) and internal development tracking system for about 6 months. Overall I'm very happy but am trying to find best practice ways to improve the support system...

• jira
• jira-service-desk

Hello, Right now there are only 3 status categories - 'To Do', 'In Progress' and 'Done'. I want to create another category and associate it with my own statuses. For example, I don't want the status...

• issue
• jira
• jira-service-desk
• status
• workflow

We would like to add a CC field in the open ticket screen. Atlassian Support has it, https://support.atlassian.com/servicedesk/customer/sds/create/other. How can we add this?   We ha...

• jira-service-desk

I intentionally put this question a shocking title for JIRA developers to pay attention  This might be a similar one of "On the Service Desk portal page, how do I hide the "Help Center" link fro...

• jira-service-desk

Just to clarify, I want to transition an issue to Waiting for Customer but I cannot see how to achieve this.

• jira-service-desk
• jira-service-desk-cloud

I want to create a rule that notifies individual users via email when specific types of Service Requests are generated, but I only have the option to email the Reporter or Customers Involved.  I...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hello Is that possible to utilize Office365 users to login to JIRA / Confluence / Bitbucket (i.e. utilize Office365 as a single sign-on) ? If so - please let me know if I should purchase a plugin (...

• bitbucket
• confluence
• jira
• jira-service-desk

We are implementing JIRA Service Desk to replace our current help desk system. However, we've run into a technical issue in the way JIRA Service Desk handles issues submitted outside the Customer Por...

• jira-service-desk

Will Jira Service Desk have telephony integration capabilities with VOIP telephone sets? I would like a phone call to prepopulate data in a Service Desk issue.

• jira-service-desk

Hi all, we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching...

• jira
• jira-service-desk

I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...

• cloud
• jira-agile
• jira-service-desk
• jira-service-desk-cloud
• kanban

Hi, I created a Project in JIRA SERVICE DESK (Cloud). I want to make a copy of this project to new one.  (need to duplicate current project with all the fields , database changes etc.. to a ...

• jira
• jira-service-desk

My company's engineering department already uses JIRA Agile Cloud to manage its software product deliveries.  We have a JIRA project per product.  Each project tracks confirmed bu...

• cloud
• jira-service-desk
• jira-service-desk-cloud