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Jira Service Desk
Questions
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Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment". They're very afr...
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I have created a Kanban type of project. Now I want to change it to the Scrum kind of project so that I can define sprints. Is there any way I can change the project type to Scrum and start using spr...
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
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Currently, my request form uses field types Summary and Description for Issue title and description. I wish to add few more Summary fields to capture additional information from the end user such as...
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Hi, I tried this script in a groovy script field : FormField ITCost = getFieldByName ("IT Cost (T&M)") FormField OPSCost = getFieldByName ("Total OPS Number of MD Time & Material") d...
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I'm hoping the community has some thoughts on this. The issue is escalating w/ some customers because the agents are not being notified when customers are commenting back answering our questions. Fi...
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This question is in reference to Atlassian Documentation: Adding request participants It seems no matter how certain I am that everything is set up properly I cannot see the Request Participants fie...
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I am a Jira admin, and the option Indexing just isn't there. I also don't have an Actions option in Project Settings to reindex just a project. How do I re-index??
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In previous versions of JIRA, users without the JIRA Users Global Permission were not able to log in to JIRA, but if they belonged to a group that had Create Issue permission for a project, they...
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Hi there. New to JIRA and starting the process of setup and putting it through its paces. I'll describe a few variables first to help fill in the context: We're a college library environment. We'v...
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@Steven Behnke Hello Steve...As you ask I've created the topic on Atlassian answers. So, may be you can help me. As we know Service Desk is not mature and we have to create somme tools with allow t...
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Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?
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We've been using Jira as a support (ticket) and internal development tracking system for about 6 months. Overall I'm very happy but am trying to find best practice ways to improve the support system...
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Just to clarify, I want to transition an issue to Waiting for Customer but I cannot see how to achieve this.
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I want to create a rule that notifies individual users via email when specific types of Service Requests are generated, but I only have the option to email the Reporter or Customers Involved. I...
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Hello Is that possible to utilize Office365 users to login to JIRA / Confluence / Bitbucket (i.e. utilize Office365 as a single sign-on) ? If so - please let me know if I should purchase a plugin (...
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I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...
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We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...
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Hi all, we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching...
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JIRA Service Desk Cloud The example I want to achieve is green text on black background. E.g.: {code:title=Black background, green text|titleBGColor=#000000|titleColor=#00CC00|bgColor=#000000|color...
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In JIRA Service Desk projects, comments are segregated by internal vs external visibility. Meaning that I am able to select whether I want to Share with customer or Comment Internally. Which u...
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I intentionally put this question a shocking title for JIRA developers to pay attention This might be a similar one of "On the Service Desk portal page, how do I hide the "Help Center" link fro...
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Hi, I created a Project in JIRA SERVICE DESK (Cloud). I want to make a copy of this project to new one. (need to duplicate current project with all the fields , database changes etc.. to a ...
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We would like to add a CC field in the open ticket screen. Atlassian Support has it, https://support.atlassian.com/servicedesk/customer/sds/create/other. How can we add this? We ha...
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How can I run this report? I am really new to this one and have no clue. Have to present this information today. Any help is welcome. Paresh Motiwala
Related collections
4 changes to queues and issues you don’t want to miss
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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![Nic Brough [Adaptavist]](https://avatar-cdn.atlassian.com/053c857b7b2c424c1d3c24a86cb95aa9 "Nic Brough [Adaptavist]"){kind=avatar}
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