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Jira Service Management
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Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
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Hello All, I will join team'25 from Turkey. We are a software company providing services both messaging, digital, VAS to the operators all around the world and I'm responsible for customer services ...
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I cannot see my projects, what happened?
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Hello, we receive work items from our customers via the Help Center and then we see the work items in our view. Is it possible to receive an email notification when a ticket with high priority lands ...
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Hello, in our work items below, we have the option to create canned responses or add responses. There are also “shared” responses, i.e., responses that everyone can use. Is there an interface in the ...
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How do I approve Jira Cloud for Outlook (Offical) Add-in when there is no app like that? Since some time ago, Jira Cloud for Outlook (Offical) add-in within Outlook does not work as it used to. It n...
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Due to reporting limitations, I need fields to hold the Monday of the week the issue was created and another for when the issue is set to Done. When I googled, I found something about using ...
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As far as I understand would not be possible to create a new work category outside from pre-existing ones and can only enable these. Would like to double check if this is the case as not creation ...
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Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
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I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL. The automation sh...
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Hello guys, is anyone else bothered by the fact that if you reply to a ticket from email, inline images are being edited and usually in a way, they became unreadable unles clicked on? Inline im...
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We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications. The automation's "Send Email" action works perfectly when ...
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Hi, I would like to check if there is a way to undo the cancellation of my Jira Service Management subscription. I tried following the steps provided through the Undo Cancellation button, but the ...
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How can I restrict the comment for the reporter when the ticket resolved without using automation? this property block all comment jira.permission.comment.user.denied.
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How to fix the error uploading attachent some of our forms are unable to upload attachments. However, based on our checking, we are able to upload attachments in other request types or forms
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Im looking for white papers on how to integrate Jira service management (help desk) into Azure AD?
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I have "Countries" field that I want to fill based on the reporters group, either when work item is created or the value for reporter has changed and I have to do it with ScriptRunner due to the amou...
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Hello. I went to make updates and noticed the Premium wording. Does this mean I cannot make any updates until I get premium? Thank you.
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Working on an integration with Zabbix 7 LTS so it can create tickets in JSM via the API when certain alerts are triggered. I am using the included JSM media type in Zabbix. Currently the Zabbix trig...
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En nuestro sitio Jira Service Management (plan Free) de Jira Cloud, un miembro del equipo eliminó tickets por error. Quiero confirmar si realmente fueron eliminados o si hay forma de revisarlos en ...
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Hallo Möchte gerne aus allen TAsks meines Projektes verschieden Reports/Berichte mit grafischer Darstellung erstellen. Analog zu der Grafik zum ISMS-Board. Leider geht es nicht mit dem Report-Tool v...
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Hi there, is it possible to add a new tab to the sidebar, which directly navigates to the Organizations? Now we have to go to Customers first. Our structure is more based around Organizations and les...
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Hello, I would like to kindly ask for a more detailed explanation of what exactly will be affected in my Jira Service Management project with the upcoming changes moving features from the Standard t...
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Hello Team, We have a requirement to add a group as Request Participants in Jira Service Management. The expected behavior is: Whenever a ticket is created with a specific group selected, all me...
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What are the recommendations for the following scenario? An after-sales support team uses a JSM project to handle support cases submitted by customers. Often, the team needs to gather additional inf...
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