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Jira Service Desk
Questions
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Currently have an active rule that tags users by name but also need to add the current issue assignee when the rule is triggered. I've tried several assignee tags but have not been successful. <A...
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I have Jira Service Desk Server installed on an Azure VM. I would like to connect the Jira SD Server to our Jira Cloud instance so that they can communicate with each other, giving us the ability to ...
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Hello, We are an open source contributor and use the open source Jira license. According to the agreement (https://www.atlassian.com/ru/software/views/open-source-license-request\) ,our open source ...
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We would like to implement OAuth 2.0 in Jira Service Desk 8.10.0. The instructions say, " Go to Jira administration > System > OAuth 2.0 ." I go there and the page is blank. ...
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I'm looking to migrate my service tickets from Zendesk but am having difficulty in uploading the JSON file that was exported from Zendesk. Below is the detailed report of the error that I receive. An...
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Our Customers are Internal to my company. From what I have read so far many solutions allow for email communication between users that have Jira Licenses. Is there an option for an organ...
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We have someone manually monitor the inbox but if they read the email before the email ingestion works, then it skips it. How often does JSD scan for emails? Can I change the intervals so if someone...
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I am getting the following error when trying to create a Knowledge base article in Jira service desk. 'The response received from cannot be parsed' Please advise Thanks
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I can see the list of items in the filter properly but they no longer show up on the calendar widget I created. Anyone else experiencing this? How do I fix it? I have another calendar fo...
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Automation rule for cross account integration between Service Desk and software board in other serve
Requirement: Our company has two jira accounts(assume Account A and Account B). We have a Jira Service desk in Account A and we have set an automation rule to create tickets in software board of Acco...
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We are evaluating Service Desk and I've set up a portal for people to enter tickets but if I test this with an email address that is not in our project, I get ' Current user is not active'. We would ...
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Hi, I'm trying to use Automation for Jira to copy the selected option from cascading field into free text field. I have tried to use smart values like {{issue.MyCustomField.value}} or {{issue.MyCust...
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Good afternoon How to send emails from support@creditkasa.ua and not from jira@ukf.atlassian.net How should I do it?
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Hi Everyone, I developed a Jira Plugin that implements a Custom Filed type that uses the Jira aui-select element, (asynchronous) [version 8.5.0](https://docs.atlassian.com/aui/8.5.1/docs/inline-dial...
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Hi, (How) can I sync my Jira Desk customers with G Suite ?
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Each time a notification is sent out that is triggered by changes to an issue, the mail content all ways display "Get Jira notifications on your phone! Download the Jira Cloud app for Android&nb...
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Dear all, I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the...
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We need to give each country its own Support Help Desk that they can monitor.
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Hello. I installed ServiceDesk and Confluence. And I also did the application linking between ServiceDesk and Confluence. However, a search error occurred in Search InputFiled on the Service D...
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Hello, I have a scriptrunner database picker field and a jql issuepicker field. Both of them retrieve the same information, a list of issues that meet a criteria, one as a jql and the other ...
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Hello, I tryed to configurs HTTPS over SSL with Wilcard Cert. I made a couple of changes, and now when I try to reach the webpage I fall on the " Apache2 Debian Default Page " : https://my.website....
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Hi, currently we are designing service desk for 3 departments. There is scenario where one departmant has to approve customer's request, and that request is supposed to come to another department. Le...
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Hi! I have a JQL query used to order issues by a DateTime customfield. order by dateTimeCF ASC Results of sorting are: In 1 week 15.07.2020 18:00 In 2 days 15.07.2020 14:42 ...
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I am new to Jira and looking for a little bit of help. Trying to make a gadget filter for dashboard that will show all issues which have repeat customers. A use case would be someone opening tickets...
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Hello, Is it possible to get a list of agents for a particular project through API? Thank you
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