Jira Service Desk

Currently, my request form uses field types Summary and Description for Issue title and description. I wish to add few more Summary fields to capture additional information from the end user such as...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I'm hoping the community has some thoughts on this. The issue is escalating w/ some customers because the agents are not being notified when customers are commenting back answering our questions. Fi...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I have created a Kanban type of project. Now I want to change it to the Scrum kind of project so that I can define sprints. Is there any way I can change the project type to Scrum and start using spr...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment".  They're very afr...

• jira-service-desk

Hi, I tried this script in a groovy script field : FormField ITCost = getFieldByName ("IT Cost (T&M)") FormField OPSCost = getFieldByName ("Total OPS Number of MD Time & Material") d...

• jira
• jira-service-desk
• scripted-field
• scriptrunner

I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...

• jira-service-desk

I am a Jira admin, and the option Indexing just isn't there. I also don't have an Actions option in Project Settings to reindex just a project. How do I re-index??

• jira
• jira-service-desk

I'd need to export about 3k issues in jira and I was wondering if there is a way to do that(even in different excel files). PS: I have jira cloud. Thanks

• export
• issue
• jira-service-desk

Hi there. New to JIRA and starting the process of setup and putting it through its paces. I'll describe a few variables first to help fill in the context: We're a college library environment. We'v...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

This question is in reference to Atlassian Documentation: Adding request participants It seems no matter how certain I am that everything is set up properly I cannot see the Request Participants fie...

• jira-service-desk
• jira
• participant
• request

In JIRA Service Desk projects, comments are segregated by internal vs external visibility. Meaning that I am able to select whether I want to Share with customer or Comment Internally. Which u...

• jira
• jira-service-desk

I want to create a rule that notifies individual users via email when specific types of Service Requests are generated, but I only have the option to email the Reporter or Customers Involved.  I...

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

We've been using Jira as a support (ticket) and internal development tracking system for about 6 months. Overall I'm very happy but am trying to find best practice ways to improve the support system...

• jira
• jira-service-desk

Just to clarify, I want to transition an issue to Waiting for Customer but I cannot see how to achieve this.

• jira-service-desk
• jira-service-desk-cloud

Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?

• jira-service-desk

We would like to be able to Reopen a Closed issue in our Service Desk project.  We have tried to add this transition to our workflow without any success.  Can someone tell me specifically w...

• jira-service-desk
• jira-software
• reopen issue

In previous versions of JIRA, users without the JIRA Users Global Permission were not able to log in to JIRA, but if they belonged to a group that had Create Issue permission for a project, they...

• jira
• jira-service-desk
• jira-software
• upgrade

@Steven Behnke Hello Steve...As you ask I've created the topic on Atlassian answers. So, may be you can help me. As we know Service Desk is not mature and we have to create somme tools with allow t...

• jira
• jira-service-desk
• scriptrunner

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• excel
• export
• jira-service-desk

We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...

• jira-service-desk

We have created a Jira SD project and want to associate an external email with the project.  We've navigated to Project Settings -> Email Requests and tested the work flow with the built in A...

• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRA Service Desk Cloud The example I want to achieve is green text on black background. E.g.: {code:title=Black background, green text|titleBGColor=#000000|titleColor=#00CC00|bgColor=#000000|color...

• jira-service-desk

Hello Is that possible to utilize Office365 users to login to JIRA / Confluence / Bitbucket (i.e. utilize Office365 as a single sign-on) ? If so - please let me know if I should purchase a plugin (...

• bitbucket
• confluence
• jira
• jira-service-desk

Hi, I created a Project in JIRA SERVICE DESK (Cloud). I want to make a copy of this project to new one.  (need to duplicate current project with all the fields , database changes etc.. to a ...

• jira
• jira-service-desk

I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...

• cloud
• jira-agile
• jira-service-desk
• jira-service-desk-cloud
• kanban