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Jira Service Management
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Hi everyone , As admin, i'm in charge of finding to make everything work smoothly , on each of ours space. One existing automation , is to create a linked Issue (A) , and on the created one (...
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Hi, Im not sure if this is by design or something is misconfigured, we only seem to be able to view external knowledge base articles in the knowledge base section against the tickets in the age...
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Hello, We have customized the customer portal based on a service catalog. We have also configured the various request forms. However, the customer can only see a few fields in the portal and, more...
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currently on the Standard plan,I need to know whether it’s possible to enable the AI agent initially
I want to use AI agents to automatically handle tickets. I am currently using the Jira Service Management Standard plan. Is it possible to enable the AI agent on the Standard plan, or is an upgrade ...
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The gist is this: Employees who works with tickets can only edit and formalize tasks in the Support Review status, but I also need to prohibit editing of the "Assignee" and "Priority" fields in this ...
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I'm Trying to create a Summery of tickets by department to be sent out, But However I try to convert the smart value to text. Nothing shows up. Lookup work items -- JQL Statment return...
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Contaba con la automatizacion en 3 canales y se creaba el ticket en automatico, requiero cambiar la automatizacion de proyecto
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New Admin to JSM, we have an organization of ~6K users. I have claimed the domain, and created atlassian account for all 6K staff in the organization and have an automated process to create any new ...
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I am trying to import tickets into an existing project using a CSV file. The file uploads but when i try to point to the Project that i want them imported to, i get an error saying the Project alrea...
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I have an Issue and I found no way to bypass this problem: I would like to restrict certain requests in the customer portal to certain customer Organizations. In theory, according what...
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Hello, we had multiple canned responses in our JIRA Service Management. Everything is gone now. I try to create new one, it is possible (it wasn´t yesterday), but the old canned respo...
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I’d like to use an old key that I already deleted, because the first one was created using the wrong template, and I want to create a new one.
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I have a requirement. When I receive an email in the Jira Inbox from "test@mail.com" with the subject containing the string : test successful for {ABC12345678} body contains : test succes...
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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My situation is almost identical to this other member's situation here (and copied below): https://community.atlassian.com/forums/Jira-questions/All-pages-under-https-id-atlassian-com-manage-pro...
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Necesito saber como hacer para que a mis clientes les llegue la encuesta de satisfacción CSAT, ya que esta habilitada la misma, pero no llega en ningún caso. Probe realizar una automatización que ...
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We’ve observed an issue with the Jira Service Management (JSM) widget on Microsoft-based and SharePoint-based products. Previously, the JSM widget was working as expected for users who embedded it ...
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We are working to set up automations to notify specific parties of tickets that have been open and stagnant for 90 and 180 days. I created the automations to the best of my knowledge but we hav...
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We have our JIRA Help Desk setup and the Summary page has several useless stats listed for us. We are trying to find a way to customize what we see. i.e. SLAs and violations, ticket statu...
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I'm switching from Zendesk. In Zendesk we have email addresses for support eg projectsupport@ourdomain.com. The customer emails it and it creates a ticket. I can see that Atlassian does this but can'...
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Hi! When a customer replies to a closed request, we have a follow-up ticket created that links the two together. The original request remains closed. Our automation successfully creates and lin...
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Hi, I want to implement a new SLA "Lead Time", measuring from creation to closure, for all types of JSM tickets. I am pretty sure that, once configured, the SLA was calculated automatically for all...
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Edit: Teams need to be synced to individual jira spaces to receive the alerts. I'm looking to setup our Jira Service Management system to utilize and notify the on-call schedule. I have...
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Hello, I'm using Jira Service Management Cloud and have a question regarding form translations in request types. Current Setup: I have configured translations for all form field...
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Looking for a comprehensive list of features that Refined Advanced offers over current JSM native portals. Tough to find this information anywhere that compares the two. We're currently usin...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |