Where can I find documentation?
You can access product documentation here: Jira Product Discovery support
To help get you started here are a few demo videos:
Capture data from user interview notes and any website using the Chrome extension (also works on Edge)
What are some of the popular features that teams use in Jira Product Discovery?
Most teams use the product for prioritization and communicating roadmaps. They leverage the flexibility of custom fields and views.
Demo: using custom fields and views to prioritize and communicate roadmaps
This depends on many factors. Jira Product Discovery was designed to work best when used by individual teams using the Spotify squad model. But it's possible to use a single project to share between teams/products, especially when there's a high level of collaboration required between these teams.
There's no hierarchical view of ideas. How can we organize a large list of ideas?
Instead of a hierarchical view you can make use of the flexible views and fields structure to visualize your ideas based on a number of dimensions. You can create a separate field per dimension that you want to use to categorize ideas, and then use them in different views using grouping and filtering.
Not yet, but it's on the roadmap. In the meantime you can use the flexible fields and views system to do this. Here is an example:
You cannot currently share Jira Product Discovery views with customers, however you can definitely share them with internal stakeholders. They will need a Jira user account, but as long as these accounts are only given access to Jira Product Discovery with a role of "Viewer", they will not be not need a paid license.
In this first version of Jira Product Discovery, we’ve focused on some the jobs that help a PM do their job: prioritizing ideas and opportunities, creating and sharing roadmaps that stay up to date, and capturing feedback from a bunch of different places (interview notes in Confluence/Google Docs, conversations in Slack/Teams). But for now we assume the PMs have existing channels they use to receive feedback, and we help them send this feedback to ideas in Jira Product Discovery.
We have only partially tackled the job of creating a direct feedback channel between customers/users or other internal teams (sales/support/customer success/marketing) with the product team. We have plans to do more there, but for now these are the options that you can use to do that with the product today:
Set up a Jira Service Management queue to receive feedback from customers and internal teams
Set up a dedicated Slack channel #product-feedback to receive feedback from internal teams (also works with Teams)
Share views with other teams and gather their feedback using fields and votes to receive feedback from internal teams
How do I automatically change an idea when its delivery issues are done?
You can use Project Automation to automatically make a change to an idea (change a field value, transition to a status) when it's delivery epic/issues are done.
How do I include effort in a priority score?
You can use a formula that takes into account things like impact and effort to calculate a priority score. Here's an example for how to configure your project to use the RICE formula (Reach * Impact * Confidence / Effort)
Demo: using RICE to prioritize ideas
Does Jira Product Discovery have an API?
There are a few things we need to iron out so you can query all information via an API, however, there's already a great deal you can do today:
So that should be more than enough to let you create reports to show how many ideas there are, who's working on them, what status they're in, how long they've been in the project, when they were last updated, etc.
Tanguy CrussonAtlassian Team
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