Hi there, and welcome!
We wanted to save you some trouble with a few things to help you get started with Jira Product Discovery. There are a couple of gotchas, so make sure to read this page before raising a support tickets, we believe most of the "oddities" of the product should be covered here when it comes to what site administrators need to be able to do.
Atlassian is currently rolling out a new billing engine, and the migration is not complete: in some sites, Jira Product Discovery is on a different billing engine than other Atlassian products, and you need to add payment details specifically for Jira Product Discovery.
If you don't do that, at the end of the trial period for the standard plan your plan will be cancelled automatically, and users won't be able to access the product.
Here's a post explaining how to verify billing details.
Edit: if you moved to the free or standard edition from of 19 July 2023 the following two steps should not be needed anymore 👇
Site admins will count as billable users by default, here's how to change that
If you just added Jira Product Discovery to your site, you'll notice that all site administrators have been given product access to the product - and consume a license. This is because whenever a site administrator adds a new Atlassian product to a site, the site-admins user group is automatically given access to this product.
To fix this, remove access to Jira Product Discovery from the site-admins user group. You can then give product access to the people (product managers) you want to try the product instead.
This video shows you how to do it.
Note: if you see a different admin experience, check out the comments below this post 👇 for another way to do this.
Trusted users (a deprecated user experience) will also use a license for all products on site. The only workaround in this case is to change the user's role to either Basic or Site-admins, after removing product access from the site-admins group.
The only workaround in this case is to:
If the number of users in the "Billing" section in admin.atlassian.com does not match the number of Creators you expect to have
Check out this video that explains how to check who is getting billed for Jira Product Discovery and common reasons why that number is higher than you expect (and how to fix that).
This assumes you already understand how Creators and Contributors work👇
Creators can do everything. They need product access to Jira Product Discovery (aka a license).
Contributors do not need any Jira license, just a (free) Atlassian account added to the site (free). They can open Jira Product Discovery projects in read-only mode and Contribute using comments, votes, adding insights, proposing ideas.
It's described in more details here.
How do I add contributors to a Jira Product Discovery project if they don't have a Jira license?
You need to add them to a specific user group. Watch this video to understand how.
Note: if you started using Jira Product Discovery during the beta, you'll first need to create the Contributors user group.
If the feature is turned on for them, Contributors are able to create ideas in a Jira Product Discovery project via a configurable form, but not edit them. More details in this post.
An additional aspect to understand is Product role vs Project role:
Tanguy Crusson
Product @ Atlassian
Atlassian
Nice, France
156 accepted answers
65 comments