Atlassian Account

I am the org administrator for my JSM instance and my account has been deactivated after a mishap with external group syncing with AAD. I cannot login with my admin account to raise a support ticket...

• account-identity

I'm trying to change my account email to a new one   I changed the email from this link https://id.atlassian.com/manage-profile/email   Then got this message below:   Update pen...

• account-identity
• account-management
• atlassian-account

  Where can i get Tax residency certificate of 2025

• account-identity

When viewing API tokens from within an individual users profile, the data point "Last accessed" is provided: When viewing API tokens from the admin console, the data point "Last used" is provi...

• account-identity
• api-token

How can I set up two-step verification if I've signed in with my Microsoft account and I don't have an account password?

• two-step-verification

We acquired a company a few years ago, and they have continued using their own instance of Atlassian products instead of migrating to ours. At this time, there are no plans to migrate. Unfortunately...

• account-identity
• bitbucket
• bitbucket-cloud
• cloud

    Hi, I have a problem with my company account.This is my personal account just to ask a question since I cannot login my other account. After our company moving from gmail to outlo...

• account-identity
• email

I received the following email on 1 Mar from the Atlassian Community: Nikola Perisic mentioned you in I would like to withdraw from the ATLASSIAN Community, because I joined it by mistake. ... D...

  for the app in my dashboard, but I can get others emails from Trello.

• account-identity

I recenetly applied for a role - with a referral - and every time I go to check the status, the account has disappeared. I applied through this link:  (I put the link here, now it is saying inv...

• account-identity

I've tried to support pi network but the support portal is not working i need help 

• account-identity
• not-applicable
• security-and-access-policies

Hello.   we're a small businessI don't want to pay the huge overhead of having Atlassian Guard, all I want it to force people to use only Microsoft login, and block all other authentication...

• account-identity
• authentication
• microsoft

I am trying to regain access to my business Confluence instance. Unfortunately every account was disabled including myself as the admin. I can't open a support ticket or even sign in with my account ...

• account-identity

  Hi Atlassian Support, I've been reading the following article about enabling 2FA at the Atlassian Account Level: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verifica...

• 2fa
• account-identity
• security

Hello, cannot access my Atlassian account, so no access to our services.  The pwd reset link is not send to my e-mail, not even in spam folder. Being Altassian user paid and free accounts for...

• account-identity

...ould manage everything. Instead, I have ended up linked into another existing space, from ixsystems (the guys behind TrueNAS/FreeNAS if you know). Probably I was migrated because I had access to t...

• account-identity

I understand that this REST API is designed to remove a user from all sites within the organization, rather than from a specific site. If there is also a REST API available for removing a user from ...

• account-identity
• rest-api

Hi,  We have a company that closed several years ago. When it closed we canceled all services but Atlassian keeps charging $20 on my CC.  I can't log in to that account as the emai...

• account-identity

Hello, I am new to Jira and I would like to know what does the term "user" refer to in the Free Tier. Does it only apply to the team members who can access the dashboard/projects or does it also incl...

• account-identity
• free
• team
• user

We are a not for profit organisation based in Australia and I’m in the process of having Atlassian on boarded as a supplier. However I’m told our onboarding process requires supplier verification via...

• account-identity

I don't know, please help 

• account-identity

Unfortunately, I can no longer log in to my old account. The registered e-mail address is no longer available and I no longer receive the code sent to me to log in. What options do I have to log in a...

• account-identity

I am on an unmanaged personal account. I have tried to update my email address several times. I am not receiving the verification email. I have resent several times and waited more than 24 hours. I h...

• account-identity

Hi team,   I'm trying to set-up two-step verification using the Microsoft Authenticator app. After scanning the QR, I'm asked to enter the 6-digit code that is displayed, but this code is alw...

• 2-factor-authentication
• account-identity
• authentication
• two-step

I can't delete my atlassian account when trying to do so. Please delete my atlassian account any affiliations with that account (e.g. bitbucket, jira).  

• account-identity