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login pb

Bruno HENRION

Hi,

an external client can'login.

The password is ok, but for the first time there is an ask of validation in 2 steps. How configure it ?

Accepted answers

Charlie Misonne

Hi Bruno,

This will be a difficult problem to troubleshoot for the Community. Please tell us more.

Are you using Atlassian Guard? Does the authentication contain MFA settings? Or perhaps an external IDP is being used like Entra ID which requires MFA?

If this user's account is not part of your managed accounts settings of his own company might apply.

Is this a JSM portal customer? What is the user trying to access? ...

All comments

Dirk Ronsmans

Hi @Bruno HENRION ,

What kind of validation is requested?

If you are talking about the One Time Code that should be emailed to them, if you didn't configure an external user policy then that should just be the first time.

It's a bit of added security if the account logs in from a new/unknown device or location

Bruno HENRION

How to solve this problem ?

Charlie Misonne

Hi Bruno,

This will be a difficult problem to troubleshoot for the Community. Please tell us more.

Are you using Atlassian Guard? Does the authentication contain MFA settings? Or perhaps an external IDP is being used like Entra ID which requires MFA?