Clarification on the Difference Between Actual Charge and Invoice Amount of Confluence, Jira

Question

Dear Team,

We have reviewed the billing details below and noticed a discrepancy between the Actual Charge and the Invoice Amount
Could you please help clarify the reason for these differences? We would appreciate it if you could provide details on how the invoice amounts were calculated and whether there were any adjustments, credits, rounding, or other billing factors involved.

Thank you for your support. We look forward to your clarification.

Kris Klima _K15t_ · Answer

Hi @Vũ Nguyễn Hương Nhi

Most discrepancies are the result of:

* VAT - Atlassian prices are listed in USD without Value Added Tax (or local equivalent). The amount that is charged is the price in local currency + VAT.
* forgotten app demo - Marketplace and Atlassian apps are free to use for a limited amount of time, after which they're billed at a applicable rate (rate depends on the number of users).

If nothing matches your experience, billing support is your best friend.

Marc -Devoteam- · Answer

Hi @Vũ Nguyễn Hương Nhi

Please raise a Pricing, Billing, & Licensing | Atlassian request

Any question around billing can only be answered by Atlassian.

You will need to be an admin of your instance to raise a support request.

Fazila Ashraf · Answer

@Vũ Nguyễn Hương Nhi , It could be anything from currency conversion, taxes, prorates , credits etc.  As @Matteo Vecchiato mentioned, Atlassian support is the right contact to give you verified info and official support on your invoice.