How can I delete my Atlassian account after deleting every active subscription has been deactivated?
I have been attempting to delete my account, but the message saying "user has or one or more subscriptions active "has been constantly popping up.
Hi @Angelica_3
Can you please confirm the below checks?
Go to admin.atlassian.com → pick your organization → Billing → Manage subscriptions. Look for anything that still shows as active or in a trial state.
Also worth checking: head to admin.atlassian.com → Products, and see if any product sites still exist.
Even a free-tier Jira or Confluence site counts as an active entitlement from the billing system's perspective. You'd need to delete those sites first before the account deletion unblocks.
If you've done all of that and it still won't budge, raise a ticket at https://support.atlassian.com/contact/ under "Billing & Licensing"
i cannot find active subscriptions they were all inactive but still not cancelling
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