Early Access Program: Third-Party Knowledge Sources in Jira Service Management

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Hello Atlassian Community 👋

We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to connect third party content from Google Drive and SharePoint to Jira Service Management as a knowledge base.

Why join the Early Access Program?

Participating in this EAP gives you the unique opportunity to influence the development and refinement of Jira Service Management Knowledge Base to better meet your organizational needs. In particular, by joining you will gain the ability to:

• Connect third-party knowledge from Sharepoint and Google Drive into Jira Service Management’s native knowledge base
• Increase the amount of organizational knowledge available for help seekers via help center and search
• Improve adoption and quality of responses in AI Answers

About the Early Access Program

We’re looking for a select group of organizations with the following prerequisites:

• Premium or Enterprise editions of Jira Service Management
• Paid Rovo license

If you're interested in joining the EAP and meet the criteria, please fill out this application form and we’ll reach out if you are selected. Sign up today and help shape the product direction for Knowledge Base in Jira Service Management!