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- Questions
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud" in "Automation questions"
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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When creating an issue via the Portal view the Text Field (multi-line) fields do not save to the issue, however when the issue is created in Jira it works fine. Every other field...
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Hi, I'm attempting to assign a variable, varHours using a condition that converts the original estimate value (seconds) to hours - {{issue.timetracking.originalEstimateSeconds.d...
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Hi, We have a ticket queue setup in Jira, and we have a few fields that are mandatory to fill out prior to closing. Ideally, I would like to be able to mass select tickets, and assign details ...
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Hello I have a colleague who created an instance to test JIRA. Then we installed ATLASSIAN GUARD for SSO. It worked well and we recovered the information and users concerned. But we found that there...
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Hi everyone, I'm encountering the following error in Jira Cloud (company-managed project): "Transition failed: Action 9 is invalid" I’m not sure why this is happening. The last thing I was ...
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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We all know that we need to run some kid of on-premises job to load data into Data Manager in the cloud - which many of us find to be quite disappointing for cloud-based sources. This question is re...
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Morning everyone, I've an issue with my URL. I really need to solve that quickly. Our users cannot create a new ticket and for the IT Support Service it's impossible to read a new ticket. D...
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Hello community, I was wondering if it's possible to migrate JSM projects from one cloud instance to another. I'd appreciate any help. Thanks!
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Hi, We have issue linking turned on in the project and I have Admin permissions, field is linked to the correct screens , but still Link Issue button is not visible , no option is shown when click...
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Creating this thread to raise the visibility of two comments from March 14 and 15 in this thread, questioning why Atlassian is no longer listed on the PinkVerify certification page. https://www.pink...
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GoodMornig , I have a automation role that send a web request with the following parameters : token=glptt-0c0b9f17f3d1fcf4214ebbd30431b55a34947dba&ref=master&variables...
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Hello, In our Jira project, we have two boards: One for all regular tickets (excluding epics). An epic board exclusively for epics. We manage these boards using board filters, and in general, t...
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Hi, Query 1 - We want to incorporate all documentation related to the team activities into JIRA workflow. Currently our teams are storing their documents outside of Jira, my question is whether Jira...
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Sorry, this might be a bit convoluted, bear with me. We are attempting to migrate from ZenDesk to Jira Service Management for multiple support channels including those facing internal and external...
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Problem Statement: I have two Jira boards: Main Board Sub Board The workflow for both boards is the same: To Do → In Progress → Done Process: A ticket is created on the Main Board. The t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
