Brock Jolet Rising Star

Recently Atlassian added this nice status filtering panel when looking at the full site audit log for Automation flows. Is there a way to do this when looking at a specific flow? That's where I need it. Especially after the changes to how executions are calculated, we have ended up with many more global and multi-project…

I've been trying to build-out and use Rovo agents and it's quite annoying that it regularly tries to correct me for using the term "space" in reference to what was previously known as a "project". This terminology transition has been so poorly implemented that Atlassian's own tools don't know about it. I asked Rovo to find…

As a longtime Jira administrator who's been using Automation since it was a plugin, I find the tool a wonderful and necessary addition. It allows me to add quality-of-life tweaks for my users and address headaches that Atlassian either lacks the capacity or the will to handle themselves. However, with great power comes…

I have a Jira group setup with 5 names. I would like to be able to collect those names and store them in a custom variable. I would then use the smart value to add them to the watchers list and in the context of messages. Is this possible? I noticed that I am able to send an email to a Jira group natively, but I cannot add…

I've found a couple of similar posts, but they're not exactly what I'm looking for. I am using Category in a JWM project because the "Group by:" options do not allow me to use Components or Labels or anything similar. However, I don't want to manually update every task and subtask when I assign a Category to an epic. I…

I built an Automation rule a while back that allows certain people to manually trigger a request to transition an issue to a hidden status if it's already linked to another issue. The basic setup is as follows: * User triggers rule * The user is asked to provide a text input which gets stored as {{userInputs.ticketNum}} *…

Our team wants to start using Goals in our projects now that Atlas is open to all users. However, many of our teams also use the Tempo Structure tool for tracking their work. Currently, I can use JQL to query issues that have a goal, but I cannot display the goal information in a separate column. I reached out to the Tempo…

I've been diving into Assets for JSM. Naturally, I want to be able to automate the data in these assets, but I'm growing frustrated at the lack of support for Objects in Automation. I have a simple idea for a rule: * When an object is updated * Check if an attribute is empty or wrong * If so, update it It's working, but…

Am I wrong or did Atlassian change how they count the number of components in a single Automation rule? I noticed a while back that they add a warning at the top of rules if you near the limit of 65 components. This is definitely helpful as I have breached that limit on a few occasions. However, I was working on a…

I know I've used this condition in Jira Automation before and I can find a bunch of references to it online, but it no longer appears in Automation. Did Atlassian kill it?

I've been using JSM forms (ProForma) to make my request forms easier for everyone. Typically I create Jira custom fields for each ProForma field to link the two and capture the data in a manageable way. One common thing for me to do is to create a few multi-line custom fields for capturing a lot of data with specific…

I'm building out an automation that creates a number of subtasks when a specific issue type is used. I want to use the clone function to ensure that all data is transferred from the parent issue to the new children. For all of the standard fields, this works as intended. However, I am using some Assets objects custom…

I'm trying to figure out a way to update details for our service management customers and organizations on a schedule via Automation or API calls. Today we are using third-party Active Directory tools to store basic information about our internal customers. I would like to sync this information with Jira on a schedule so…

Our organization has enabled everyone in the company (via domain) to access a request portal. For more advanced permissions, they need to use a request form on the said portal to provide information and generate a ticket for our tech team. However, Atlassian makes it too easy for users that already have advanced…

I'd like to get better logging out of Jira Automation. I've been getting these errors intermittently that my clone rules are unable to copy some fields, but it doesn't tell me which fields are the problem. There are other scenarios where the logging can be confusing such as when I'm running a rule with a for each branch…

I received a request from a user to allow him to create issues with a specific table in the description as needed. I was able to make a manual automation that generates a task and populates a table in the description field based on some markup. This link is a great help for understanding what is possible:…

I have a rule configured that checks a custom field, "Linked Watcher List", and tries to add that list of users as watchers. Sometimes those users intentionally do not have the browse permission on the project and result in an error. I am able to do a compare check after trying to add the users which will trigger an email…

My team has been creating training for other associates and recently we onboarded a team that will be using Jira Work Management. One of the concepts we discussed was the difference between Categories, Components, and Labels in our organization. The Categories field is generally only available in JWM projects and the…

I'm trying to create an Automation rule that parses out future sprints based on a lookup. For some reason, using a For each isn't splitting the return into multiple values. The basic idea is this: * Lookup issues:* project = TEST and sprint in futureSprints() * For each:* define variable: distinctSprint * distinctSprint =…

Background I have been using one of the built-in Automation templates to automatically link issues that are mentioned in comments. Default settings are below: This little rule works pretty well and can be run per project to reduce global rule executions. However, some of my users started pasting data tables into comments…

I have a user that is reporting quick search functionality has changed. I can repeat her examples. Thus, I can verify the current functionality, but I don't know when or why the change would have happened. I don't often find myself using the quick search bar. She purports that until recently, she could use the quick search…

I have run into a problem that other users have reported where I need to give visibility to team members in one project that there is a linked issue in another project without granting them browse permissions in the second project. What I want to do is summarized here: https://jira.atlassian.com/browse/JRACLOUD-60636 As a…

I spent last week at the Team 23 event, which was great, and I could talk directly to the JPD team about my headaches and requests with the tool. The good news is @Hermance NDounga essentially confirmed that most of my thoughts had already been considered, and many are on the backlog. Fantastic! Today I discussed how we…

We are configuring a JPD with many pre-configured views for specific purposes. Is there any way to restrict who can edit those views? In our use case, we have many people that need to be able to edit fields but not necessarily change which fields are visible. It's okay if they make their own view, but some views need to be…

I have a triggerIssue with three linked issues of two different link types. I want only to target a specific link type. I somewhat have this working if I start from an API call, but I get different results if I start from a native smart value. Example:…

The more that I use Automation, the more often I'm pushing its boundaries via smart values. These are pretty powerful and open many options, but are at times challenging to test. It would be great if Atlassian provided a tool with two fields and a result. * Target Issue - This would be the issue that the smart values…

I created an automation a while back that sends emails daily to the assignee of any issue that is overdue. This resulted in numerous individual emails for some users and I was asked to instead send out bulk emails. Here is my basic workflow: * When the rule is triggered, run a JQL query to find all issues that are in an…

I've just created my first automation utilizing the new ability to create Confluence pages based on templates. I was able to link to the Confluence page using the smart value {{createdPage.url}}. However, this URL is human readable and if the page name is ever changed it will no longer be accurate. I would rather generate…