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Hello, I am in the process of setting up automation that will check every 15 minutes for new tickets and whether they are unassigned. (1st screen) The script in the Assign operation shows all ticke...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am doing a trial and need to work out if I need to set up more than one account.  I work on three projects, each with a different team and email address (Nantwich.info, Nantwich Show and Nant...

• Question
• cloud
• trello
• trello-cloud

Hi there, when we invite a new customer to Jira Service Management project, the system adds him/her as a new Jira user with Jira Service Management Customer Access user role within a respective grou...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon! In team-managed projects, when creating a new issue type, there was a lock in the top right corner where we could restrict that issue type to a certain role by default. Now, there i...

• Question
• cloud
• issue-type
• jira
• lock
• restriction

Hi All I have a bunch of forms for portal users to select from all under one group in my JSM portal and I would like to create subgroups within that group to help users navigate the forms. Is this p...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hello everyone, Has anyone else been experiencing issues with the "Adjust Update Settings" button when trying to update a page? The settings window/modal doesn’t appear after clicking it a few times...

• Question
• cloud
• confluence
• confluence-cloud

macOS Trello desktop app due dates and member not showing when using full colour cover.

• Question
• cloud
• trello
• trello-cloud

When adding Task to a Template, like this:     markup:   <ac:task-list>     <ac:task>         <ac...

• Question
• confluence
• confluence-data-center
• data-center

Hey all, I'm completely at a loss as to why my query is not returning any rows while trying to do a case insensitive search on the labels field. The query that currently returns 514 rows is: i...

• Question
• cloud
• jira
• jira-cloud
• scriptrun
• search

In our production environment I regularly see functionality magically appear and then dissapear weeks later. I have no idea why they come and where they go. Some I know are things like "Record via ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have my profile photo set up. How can I attach the profile photo on the profile card I created?

• Question
• cloud
• trello
• trello-cloud

I currently have a system that changes issues from done to archieved on every friday, but that's with a custom status... Is there a way to use and make it automized with what jira has? For example, ...

• Question
• cloud
• jira
• jira-cloud

Original estimate field cannot be set/updated/edited.  On new issues stuck with 0m, on old - stuck with values entered early.

• Question
• cloud
• jira
• jira-cloud
• original-estimate

Hi, I want to give external users permission to a single Jira service management project. The problem is, that despite only having a service management license, they can still view Software projects...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Hi I've been trying to mention the "Approver" in the comment using JIRA automation but I always get "@unknown". Been using the correct syntax using the account ID and have doube checked the executio...

• Question
• cloud
• jira
• jira-cloud

Hi Team, I have edit and publish automation rules I getting error ( an unknown error occurred please reload try again) plet let us know your suggestions. Jira version 9.12.18 Jsm : 5.12.18 Automa...

• Question
• cloud
• jira

After successfully connecting our Confluence Datacenter to Entra using the Atlassian documentation I am now trying to do the same with Jira.  So far i have not been able to find anything tha...

• Question
• data-center
• jira
• jira-data-center
• jira-server
• server

I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer organization. I thought I could achieve it with articles categories, but then...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

big slowness with confluence / databases

• Question
• cloud
• confluence
• confluence-cloud

A member of a shared Trello board is struggling to log into Trello.    When he tries to log in into Trello, he successfully login but gets redirected into Confluence. When he tries to na...

• Question
• cloud
• trello
• trello-cloud

Hello,  I've been trying to access bitbucket in different browsers and using incognito mode but I'm always getting this error message.  I have tried incognito mode, clearing cache and var...

• Question
• bitbucket
• bitbucket-cloud
• cloud

  I want to import epics, stories, etc into Jira I have a test csv with only two items (and a few more fields than these, but this is what matters) Issue ID, IssueType, Summa...

• Question
• cloud
• jira
• jira-cloud

Hi.  I want to create a confluence page on which all glossar entries (used in the pages below) are listed in table format.  For the document export in Word I need to add all used abbrevia...

• Question
• confluence
• confluence-data-center
• data-center
• export
• glossary
• +1 more tag...

  Can we configure two-factor authentication without using Atlassian Guard in the Jira Cloud standard plan   Regards, Prasad

• Question
• cloud
• jira-cloud

I have an Open Source license - now on Confluence Data Center.   And have had it for almost 15 years, with great pleasure and providing tips, tricks etc etc at https://www.mos-eisley.dk In ge...

• Question
• confluence
• confluence-data-center
• confluence-server
• data-center
• server