Bug Report: Complete Status Setting Toggles On/Off in a Loop After Adding a Card

[fuwa]

I'm experiencing a bug on the Trello iOS app where the complete status board setting toggles on and off repeatedly and won't stop after I add a new card to a board.

Steps to reproduce:
1. Open a Trello board on the iOS app
2. Add a new card to a list
3. The complete status setting (board-level) begins toggling on and off automatically and does not stop

Expected behavior:
The complete status setting should remain unchanged unless I manually interact with it.

Actual behavior:
The complete status setting cycles between enabled and disabled continuously, making the board unusable.

Environment:
- App: Trello iOS
- Device: [iPhone 15 Pro]
- iOS version: [iOS 26.5]
- Trello app version: [2026.12]

I have checked my automation rules and do not have any conflicting triggers set up that would cause this behavior.

This issue occurs consistently and prevents normal use of the board. 

Thank you for your help.

[Luciana Munhoz]

Hi @fuwa welcome to the community!

Sorry to hear about that. Thanks for the detailed information. We did some testing, but we weren't able to reproduce what you're experiencing. 

Could you please go through the troubleshooting steps in our doc here? https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/

Let us know how it goes and if that helps fix the issue.

[Arkadiusz Wroblewski]

Hi @fuwa , welcome to the Atlassian Community! 😊

If you want to report a bug, please follow the instructions here: https://support.atlassian.com/trello/docs/reporting-trello-bugs/

Just a reminder that the Community Forum is for users helping each other, and the issue tracker is the best place for reporting bugs.

Best,

Arkadiusz 🤠 😎 ☀️ 

[fuwa]

Thank you for your reply.

I have already checked that page and tried to report the issue through the support form. However, I was redirected to this Community Forum and could not find a way to submit the report directly to the support team.

If you happen to know the correct procedure or have a direct link to the appropriate reporting page, I would greatly appreciate your guidance.

Thank you for your help.

[Arkadiusz Wroblewski]

Hey @fuwa 

I've flagged this post for Atlassian/Trello's attention from the Community side. 

Best 

Arkadiusz 🤠 ☀️