We are testing a Prolaborate macro and need to retrieve the currently logged-in user’s email. However, without additional permissions, we are unable to fetch the email. When profile vis...
We are testing a Prolaborate macro and need to retrieve the currently logged-in user’s email. However, without additional permissions, we are unable to fetch the email. When profile visibility pe...
My workspace is not showing now. Please help. Why is this?
...hitelist your IP" What we tried: Added atlassian-ip-ranges: true and size: 4x to the pipeline step - did not work Checked the outbound IP using curl -s ifconfig.me...
Title: Can I add custom attributes to user profiles in Jira Service Management (Cloud, Premium)? Body: We are using Jira Service Management Cloud (Premium) and managing users via the User Manage...
Dear Support Team, I don't know why my account is permanently locked, could you please help to check the reason and unlock my account? Thanks in advance. BR Sky
Hi Team - I started a new sprint but somehow a done ticket is also appeared in this ticket with following details. I could not find an option to remove this done ticket from my current sprint. My cu...
Happy holidays from the Audit log team! 🎄 We’re wrapping up an exciting year with two big releases for admins: Event exclusion settings – filter out low‑value events so you can focus on what...
I am trying to recreate the automation that updates the ticket status to open on a Zendesk ticket linked to a Jira work item when the work item is released/resolved. I've set up a web request automat...
随着 Atlassian 全面转向云优先战略，其认证体系也在 2025 年迎来了重大升级。作为深耕 Atlassian 生态 15 年的从业者，我见证并亲历了这次变革的全过程，花了 3 年时间拿到了 Atlassian 专家认证大满贯（四项）。今天，让我们一起深入了解 Atlassian 认证的最新变化。 📌 变化一：告别 Data Center，全面拥抱云端 🔚 Da...
Hello, I’ve gone through the steps as best I can to upload unversioned files to my newly created Bitbucket account: https://support.atlassian.com/bitbucket-cloud/docs/add-unversioned-co...
Backlog refinement (formerly known as backlog grooming) gets overwhelming fast. You open the backlog, see a wall of work items stretching across multiple sprints and epics, and realise you are supp...
When added database inline comment in database, empty space appears in column as comment icons size compared to other cells. Please improve this issue.
Hi Atlassian nonprofit community, I recently submitted a request for community license on behalf of the nonprofit organization I am working for. Based on the initial ticket status, I believe our app...
I keep getting the following error where it says We couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.co...
It seems our subscribers (my boss and I are, as well) do not receive email notification. But, as admin, I receive email notification. Please have a look. &...
Hi everyone, I’m looking for advice on the best-practice approach for routing email requests in Jira Service Management (Cloud). Context We are a service provider supporting multiple external cust...
I can see subscription via https://www.atlassian.com/purchase/my/, but I'm unable to find the cancel subscription link. We used to have the paid subscription plan, but we no longer need it. So far I ...
I've downloaded Loom onto my Mac Pro laptop. I watched the video on how to record. When I hit the record button, there was no response.
I've downloaded Loom onto my Mac Pro laptop. I watched the video on how to record. When I hit the record button, there was no response.
Hello, We are currently experiencing an issue where our self-hosted Bitbucket runners are no longer autoscaling correctly when pipeline steps run in parallel. Our setup consists of multiple...
What the title says....
☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
I want to get Jira certified but I cannot figure out how to sign up for a class
Hello, I would like to know if it is possible to migrate or copy my Jira/Confluence Spaces and Projects from a shared account to a new personal account while preserving all my content and st...
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