Community resources
Community resources
Community resources
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Many customers I have worked with face delivery challenges: delays, quality issues, or unmet expectations. These problems often appear during delivery but originate much earlier. In my experience, ...
- Article
- rovo-atlassian-intelligence
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Staring at a green SLA timer in Jira Service Management (JSM) that tells us we’re "on time," while knowing the actual business relationship is under strain. In modern ITSM, an SLA is more than just a...
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I am unable to login into my JIRA management tool 1. Username - [email address removed for privacy]
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WE need to use a phone number via our PBX and need to disable the Twillio integration. I have admin rights but are unable to switch the Twillio integration off. Any suggestions how to fix...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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There is this issue AX-159 open since 2023... that @Rodrigo B. was working on. Unfortunately the last update was from 2025-12-16 and he has been inactive since according to his profile ac...
- Question
- atlassian-guard
- cloud
- jira
- jira-cloud
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Hello, I am experiencing an issue where I cannot export issues to CSV in Jira. When attempting to export, the following error message appears: Unable to export issues. Please refresh the page and ...
- Question
- cloud
- jira
- jira-cloud
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Hello, I am currently unable to submit a support request via Jira support. When I try to submit a request, the following error message appears: Something went wrong, please try submitting your req...
- Question
- cloud
- jira
- jira-cloud
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive – the product vision, UI, and capa...
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A hard-won lesson about the 30-second wall, and how to work around it. I've been working on automating SEO audits in Confluence. The idea: add a label to a page, trigger an automation rule, and hav...
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Hello, I can't open some pages from Confluence. That's the error:
- Question
- cloud
- confluence
- confluence-cloud
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─── Entitlement Check Failed ─────────────────────────────────────────────────────────────────────────────────────────── CLI and IDE access is not available on your current plan. Please upgr...
- Question
- rovo-atlassian-intelligence
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Hi everyone 👋 I’d like to share my journey of preparing for and successfully clearing the ACP-120 (Jira Administration for Cloud) certification. For me, it wasn’t just about passing the exam — i...
- Article
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Hello guys , I am currently facing an issue with our Jira Data Center plugin licensing. The situation is the following: we recently renewed our Jira Software licenses and our plugin licenses. At th...
- Question
- data-center
- jira
- jira-data-center
- jira-server
- server
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A few days ago, Artemis II left Earth with four astronauts heading for the Moon — the first crewed lunar mission in over half a century. Watching that SLS rocket clear the tower, it's hard not to fee...
- Article
- jql
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Hello Community, I’m currently facing an issue accessing my previous workspace on Loom and would really appreciate your guidance. Despite support from Atlassian (Billing & Licensing Tea...
- Question
- loom
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Overview On March 31, 2026, a critical supply-chain vulnerability was identified in versions 1.14.1 and 0.30.4 of the axios npm package. See CVE-2025-27152 for full details. This is not a vulnera...
- Article
- bitbucket
- bitbucket-cloud
- cloud
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With the sunsetting of Issues in Bitbucket migration to Jira is offered in the headline on the issues page. I have done this, and just now recognized that attachments are not migrated. So, as an ex...
- Question
- bitbucket
- bitbucket-cloud
- cloud
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When creatinng new appp under my partner account, the "Next: make public" button fails wiith unknown error - see below. I cannot see any problem with the setup of the application of the partner acco...
- Question
- attlasian
- cloud
- marketplace
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Jira is often not handling images, of the same size and type previously allowed. Now to save a comment, QA, developers, and Architects have to jump through hoops. If you go back to how Jira ...
- Question
- cloud
- jira
- jira-cloud
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This solution was pitched since we are blocked from running Rovo as it's not been blessed for use on Enterprise HIPAA products. Curious if hosting onsite through MCP is allowed.
- Question
- cloud
- jira
- jira-cloud
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I’m working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Hello any staff here? It seems atlassian have no actual support service, and the best I could find running around their maze of "support" pages was to get to the forum tried three differe...
- Question
- cloud
- jira
- jira-cloud
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Hi everyone, We are currently on the Confluence Standard plan and are looking to create team calendar within a Confluence space to coordinate staff leave, early/mid/late shifts, and rosters. As the...
- Question
- cloud
- confluence
- confluence-cloud
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I am on the free plan. It appears that my previous projects were deleted. Is there any way to restore them?
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