Payment rejected attempting to purchase standard plan

[Matthew Cavenett]

Hello any staff here?

It seems atlassian have no actual support service, and the best I could find running around their maze of "support" pages was to get to the forum 

tried three different cards, same result for all. No code or indication of what the error is.

Anyone got any ideas?

[Trudy Claspill]

Hello @Matthew Cavenett 

Welcome to the Atlassian community.

I can flag your post here to raise it to the attention of Atlassian team members, which I will do. 

Also you can reach out to the Billing support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Matthew Cavenett]

Thanks, but that page is not helpful

[Trudy Claspill]

That page provides a form that enables you to contact the Billing, Purchasing, Licensing Support team if you complete and submit the form. As the problem you are encountering could be considered a Purchasing issue, that would be a team that can help you, don't you think?

Even without that, since I flagged your post Atlassian support should respond within 2 business days.

[Matthew Cavenett]

Thanks Trudy, but not being able to paste images in to show what I was getting means I can only type "my credit cards were not accepted". Anyway will see if they can find out why their processor is not working, perhaps its black listed by our bank?

Thanks for your time though, sorry for seeming ungrateful, I appreciate your help. 

[Samuil Enchev]

Hi @Matthew Cavenett

Thanks for reaching out.

I've raised a ticket with our Billing and Licensing team on your behalf. Ticket key is CA-4003132. You should receive an email notification in your inbox soon regarding this issue.

I have made them aware of what the issue is and I've also shared the screenshot from this article.

Best regards,
Samuil 

[Matthew Cavenett]

Thanks. FYI the page is not helpful