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Hello , We are currently receiving email notifications for both parent and child records. Is there any way to limit email notifications to only parent ticket changes. We don't need to notify if anyt...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• notification
• project
• +3 more tags...

I need to be able to assign devices to customers and departments within our organisation. It helps in the process of maintenance of the device and also to be able to know the history of the device, c...

• Question
• cloud
• jira-service-desk

I have deleted the user from our account. But I  have received the email on his ID when someone creates the new ticket.   Please remove this user. so that no email goes on this ...

• Question
• cloud
• jira-service-desk

We are using Trello as a Content board to keep track of all out posts and articles on our wordpress blog.   Is there any way to automatically create a trello card for each post created in word...

• Question
• trello

My problem statement is:  If a user tries to log time in a Story / Sub-task / Defect that is not in active Sprint(s), comments should be added on the story Please help

• Discussion
• automation

Dear All, Below is the message from our IT security team. seek your feedback. The sourcetree software is a malicious one and It sends http without http header, some Chinese binary in there (may be ...

• Question
• sourcetree-enterprise

I would like to know if there is a way for some of our policies which are available to our employees on our Confluence page to produce read and acceptance receipts once these policies are clicked / a...

• Question
• cloud
• confluence
• document-management

Dear Atlassians, we build up a inhouse vfx pipeline. we have several machines with software packages loading startup scripts from a network folder. Now we want to use bitbucket for managing and tra...

• Question
• bitbucket
• bitbucket-server
• server
• storage

Hi Folks, Apologies if this has in fact been asked before, my google skills are not helping me.   I've been setting up Confluence now and we've got users that are actively using it, however o...

• Question
• confluence

Where is the Kanban backlog in JIRA Core? Where can I go in Jira Core to start a simple project that operates with a backlog and with columns as explained by Eric Brechner? I can make a workflow (b...

• Question
• cloud
• jira-core
• kanban

Hello there! Is there any possibilities to get access logs from cloud Jira? I'm interested to get access logs from start of month. We have a security problem and we need a list of IP addresses ...

• Question
• cloud
• jira-software

Hello,  I cloned a branch that I have an access to from bitbucket, then checkout to new branch, edited then pushed to the new branch I made, but I can't fetch or pull inside the server now I ge...

• Question
• bitbucket
• fetch
• git
• pull-request

Hello,   How do I update or change a customers email address? Seems like Jira has updated or removed this function? I do recall being able to do it in the past?  

• Question
• cloud
• jira-service-desk

I need help to remove some filter inserts in Jira. I am a user with an administrator profile. There are some filters created in our environment, which have some subscriptions and I need to remove so...

• Question
• cloud
• jira-software

I have 2 repo linked to my plan, now while running the plan at run time i want to checkout only one repo.   For instance i have repo1 and repo2 linked to my plan.   I have a job to chec...

• Question
• bamboo

Hi, I want to speed up our development process in our team, and the ability to automatically do the "add content" step to our currently existing Fisheye reviews, referenced by Fisheye name/ID would ...

• Question
• fisheye-crucible

Currently I could import word (with split) to create multiple documents. However, it seems the old editor is still used. Is there a method to generate documents with new editor?

• Question
• cloud
• confluence

Hello, I am trying to set daily issues report, till this moment ineffectively. I was following instruction but mails still not comming. (set interval 5 min for testing purposes) I will be thankful ...

• Question
• jira
• jira-server
• server

I'm using Service Desk, with a linked Confluence space to provide a knowledge base. All articles are visible to all customers. When I invite new customers to access the help centre I add them to an ...

• Question
• cloud
• jira-service-desk

Hi,  I would like my issues inherit restrictions access from their parent epic. Is that possible?  As of today, the only way is set Epic restrictions, and do the same for each created iss...

• Question
• cloud
• jira-software

https://bitbucket.org/ is not opening (unable to commit the code nor pull or push) I am using JIO Internet provider (which is used across India) i have been trying since yesterday (20th JULY 2020) i...

• Question
• bitbucket
• bitbucket-pipelines
• site
• website

Hi all, I'm new on creating user macros. I checked on the internet for solutions, but I couldn't find anything that'd answer my question.  Context : All the pages on my Confluence are created ...

• Question
• cloud
• confluence
• user-macro

I'm hoping you can help Atlassian Community :0) I've recently created a new, free account. Setup a new space, edited the overview page but cannot create a new page within the space.  Looking n...

• Question
• cloud
• confluence

In the business version, I have an unlimited number of rules, correct? but how many times can i execute those rules?

• Question
• trello

I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provid...

• Question
• jira-service-desk