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We want to create a new request from an email, and send them an acknowledgement. Does this have to Create a new Customer? How do we have the ack/response NOT contain a link to our portal?

• Question
• cloud
• jira-service-desk

We're missing about 50 users that have access to atlassian from Okta but have never logged in to it, so they are not showing as customers in JSD. Is there any way to bring them all in as customers au...

• Question
• cloud
• identity-manager
• jira-service-desk

How do I calculate how many Confluence licenses to get (what can a licensee do that a Jira Software or Service Desk licensee can't?)   Currently have 100 Software and 100 Service Desk (Clou...

• Question
• cloud
• confluence

I want this type of Dashboard for Epics and Stories.  I can't seem to group them in the desired sequence.   EPIC 1      Story 1 Epic 1      Story 2 Epic 2 ...

• Question
• cloud
• dashboard
• jira-software

• Question
• jira
• jira-core
• jira-server
• jira-software
• server

What field can we use to highlight when a project is at risk or past a due date? i.e. Can we use Due Date, Status and if date is past 'due date', then highlight that field?

• Question
• advanced-roadmaps
• cloud
• jira-software

What is the best approach to grant every Atlassian account user on our site the Browse User and Group permission?  Should I create a group and manually add each one in? Thanks much!!

• Question
• cloud
• jira-service-desk

I have lots of cards on one board with many lists and many labels.  I would like to copy all cards that have a specific label on them to another board.  Is that possible?   I kno...

• Question
• card
• copy
• label
• trello

All of my saved JQLs are showing user IDs instead of user names, making it impossible to edit. EX: reporter in (557058:77186584-18c0-4f0f-8fa3-f059ec46db9b, 557058:29c34501-af90-4d81-b215-13a75...

• Question
• cloud
• jira
• jira-software

I need the Time Spent field to show on the main view of the ticket. Currently, the time spent can only be added if I click the edit button.  Wanted to add this field in the settings for the s...

• Question
• cloud
• jira-software

I attached the wrong file to an issue. How can I delete the attached file?

• Question
• cloud
• jira-software

Now cant find unhide option. And no attachments are showing after that inside the card. There is the space Attachments named and occupied but it is blank.

• Question
• attachment
• card
• trello

Right now a developer will give us 50 hours estimation for project which at $10/hr we can set a budget for $500. The problem They start the project and we have no way to track how much actual t...

• Question
• cloud
• jira-software

We already use the Bob Swift CLI. Now I want to remove some content of plenty pages. I suppose the removeContent is the right action for that, but documentation is minimalistic. Is there some exam...

• Question
• bob-swift
• cli
• cloud
• confluence

Let's say we have a customer evaluating our product and we need to only grant access to this customer for 3 or 6 months for the jira service desk customer portal. Is that possible?

• Question
• cloud
• jira-service-desk-cloud

Hi   I used the option to migrate the page to the new editor, I saw the preview page and everything looked normal, but the page now s black with a message  We could not display the conte...

• Question
• cloud
• confluence

I've gone through both bulk change and inline update of Labels and it won't update the issue with the updated label.  I managed to update the label on a lot of issues before but I can no longer ...

• Question
• cloud
• jira-software

Hello,   I am requesting some help for the Service Desk cloud instance I set up in my organisation. Indeed, I use the basic template of Email for notify our agent and our customer but we have...

• Question
• cloud
• jira-service-desk

I want to know if there is a limit to how many issues can be included in a single roadmap.  I heard it was limited to 2000 issues.  Is this true?

• Question
• advanced-roadmaps

The Classic Project has way more setup than I am interested in.  But I don't get a Service Desk Template for Next-Gen.

• Question
• cloud
• jira-service-desk

...omebody please provide an .plist-Config template? I tried around with <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple...

• Question
• confluence
• confluence-server
• server

I am no longer able to export generated reports to CSV. The option was there and it has now disappeared. I'm not sure why this is. I have attempted to resolve the issue myself to add it back but am n...

• Question
• cloud
• jira-software

Why does jira do not send an email when a Manager is selected in the portal form?

• Question
• jira
• jira-service-desk
• cloud
• jira-cloud
• manager
• +1 more tag...

When my company was using Jira on its own server, I was able to use the markdown macro and in it I could paste a chart using the chart syntax. e.g.: {chart:type=pie|title=Fish Sold} || Fish Type ||...

• Question
• confluence-cloud

Hi. I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems. Please I need a solution. Thanks a lot.

• Question
• cloud
• jira-service-desk