Opsgenie

I have an increasing complex integration between Opsgenie and JSM.  I was able to configure the integration per the documentation and when I create an Opsgenie alert, it will create an JSM servi...

• Question
• comment
• jira-service-management
• opsgenie

Hello, i try to manage my services in Opsgenie with Terraform. We try to manage everything possible as code and Opsgenie is one of the tools we'd like to configure with Terraform because there is an...

• Question
• cloud
• opsgenie

Hi, this is a pretty wide open question, but all of the sudden I am not able to receive JSM/ Service Desk Tickets into Opsgenie for one of our teams. I've went so much as to create a new JSM integra...

• Question
• opsgenie

Hi community, I am trying to get acknowledgement of alerts in Opsgenie to trigger (via HTTP API) acknowledgement in PRTG of the initial alert.   I have everything else in terms of the HTT...

• Question
• cloud
• integration
• opsgenie
• python

Hi, I am trying to update a "rotation" under "schedule" using API call with no success. I can GET/POST but cannot PATCH/PUT. I get "Request method 'PATCH' not supported" or "Request method ...

• Question
• cloud
• opsgenie

Dear Community, I get stuck creating an Opsgenie account, I cannot fulfil the claim your site option, is always grey out the option Agree doesn't matter what I type in.    

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• opsgenie

My app must have just been updated. I used to not have this problem but now I have no control over the volume of the alert even when the phone is silenced.   I found an older thread about it (...

• Question
• cloud
• opsgenie

I like the new IOS critical alert feature, however the alerts play at max volume no matter what. This makes the feature essentially useless for me, as this volume is WAY too loud and wakes up the who...

• Question
• cloud
• opsgenie

Hello, looking for creative guidance on the best way to solve the use case: Setup: - JSM hooked up to Opsgenie (JSM ticket creates Opsgenie Alert to same team) - JSM hooked up to JIRA (JSM ticket ...

• Question
• opsgenie

Hi all! I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I hav...

• Question
• opsgenie

We have a requirement where in alerts will be created via email integration in Opsgenie when some service is down and once the service is back it will trigger another email and it will have something...

• Question
• cloud
• opsgenie

Hello,  I'm new to Opsgenie and had a kind of newbie question. We are tying to use OpsGenie for our highsev notification. All users in the Team need to be notified of any alerts that come to th...

• Question
• cloud
• opsgenie

We use slack integration in order to notify/ack/close alerts via slack. It would be great if we could close an incident when its associated alert is closed from slack. is that possible?

• Question
• cloud
• opsgenie

I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute t...

• Question
• cloud
• opsgenie

Need help   Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use. Done all that...

• Question
• cloud
• opsgenie

**Sorry, wrong community - I've recreated in the right space**   Anyone else have issues trying to get this app enabled?  We were able to test this in personal spaces, but when trying it ...

• Question
• confluence
• confluence-app
• confluence-cloud
• permission
• security

The Calendar in OpsGenie when configuring maintenance windows is starting with Sunday. In my opinion making the calendar confusing and open to human error. While one might have personal opinions on t...

• Question
• opsgenie

Hi, we've setup users in Opsgenie based on the out-of-the-box "admin" role in order to do their jobs (rather then create a custom role assuming Atlassian will enhance the integration with Atlassian A...

• Question
• opsgenie

Critical Alerts for the Opsgenie iOS app are here! The latest iOS mobile app version (3.4.2) offers an option to override Do not Disturb (DnD) or silent mode for mobile notifications. You can now put...

• Article
• opsgenie

Olá! Por padrão, a integração do OpsGenie ocorre com a tabela de incidente. Possuo uma tabela customizada chamada incident_alert, e gostaria que os Alertas do OpsGenie chegassem quando eu abris...

• Question
• cloud
• opsgenie

Hi! By default, OpsGenie integration occurs with the incident table. I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, ...

• Question
• cloud
• opsgenie

Hello, I want to add multiple teams to my opsgenie product. But I cannot see that button. I am site admin in Jira. Which permissions must I have? It looks like I have user role in opsgenie setti...

• Question
• cloud
• opsgenie

I've seen articles about incoming call integration with Opsgenie i.e creating alerts based on calls, so How to set incoming call integration in Opsgenie?   Currently I've essential plan a...

• Question
• cloud
• opsgenie

My client only wants to have 4 values in their Priority list. How can I remove Priority -5 (Informational) from the list of Priority values ?

• Question
• opsgenie
• priority

Hi, I'm trying to figure out if we can have the 'reporter' field from JSM flow to OpsGenie? The use case is that when a person submits a ticket in JSM's portal/ desk, that user is recorded as the "r...

• Question
• opsgenie