Opsgenie

Can we push the extra property values from Opsgenie to custom fields in Jira. We have an email integration and there are some extra properties that have been captured and can we push them to custom f...

• Question
• cloud
• opsgenie

We have two cases where we are trying to integrate Opsgenie with JSM and can't seem to figure it out. 1. If a ticket is created in JSM and it matches the JQL filter in the webhook, it works as expec...

• Question
• opsgenie

Hi there! Testing Opsgenie and I can't figure out how to set up on-call-schedule such a way as not to take into rotation weekends (Saturday and Sunday). Is it possible? Thanks for the help!

• Question
• on-call
• opsgenie
• schedule
• weekend

Hello, Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:  https://community.atlassian.com/t5/Opsgenie-...

• Question
• connector
• jira-service-management
• opsgenie

When using OpsGenie I have noticed that my phone's Do Not Disturb settings are getting over ridden. This is causing me to miss other important notifications which are resulting in my boss calling my ...

• Question
• opsgenie

Hello Atlassian Community, We are looking into opsgenie to handle our alerts from multiple systems (mainly Azure) and have a question about alert deduplication. When an alert is deduplicated, it in...

• Question
• cloud
• opsgenie

Hi, I have a service ticket open, but wanted to ask the community if they have had this issue occur? Use Case: we have an Opsgenie to JSM integration per the documentation enabled. Symption:  ...

• Question
• integration
• jira-service-management
• opsgenie

Is it possible to have this work flow? Alert comes into OG > escalate to different team > have OG send a slack message to that person on call. Or a specific slack room. I know you can by crea...

• Question
• cloud
• opsgenie
• slack

In Settings/Users, the unverified users show me the options to "Re-invite" user... i want to re-invite users via API, is it possible?

• Question
• cloud
• opsgenie

I have an increasing complex integration between Opsgenie and JSM.  I was able to configure the integration per the documentation and when I create an Opsgenie alert, it will create an JSM servi...

• Question
• comment
• jira-service-management
• opsgenie

Hello, i try to manage my services in Opsgenie with Terraform. We try to manage everything possible as code and Opsgenie is one of the tools we'd like to configure with Terraform because there is an...

• Question
• cloud
• opsgenie

Hi, this is a pretty wide open question, but all of the sudden I am not able to receive JSM/ Service Desk Tickets into Opsgenie for one of our teams. I've went so much as to create a new JSM integra...

• Question
• opsgenie

Hi community, I am trying to get acknowledgement of alerts in Opsgenie to trigger (via HTTP API) acknowledgement in PRTG of the initial alert.   I have everything else in terms of the HTT...

• Question
• cloud
• integration
• opsgenie
• python

Hi, I am trying to update a "rotation" under "schedule" using API call with no success. I can GET/POST but cannot PATCH/PUT. I get "Request method 'PATCH' not supported" or "Request method ...

• Question
• cloud
• opsgenie

Dear Community, I get stuck creating an Opsgenie account, I cannot fulfil the claim your site option, is always grey out the option Agree doesn't matter what I type in.    

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• opsgenie

My app must have just been updated. I used to not have this problem but now I have no control over the volume of the alert even when the phone is silenced.   I found an older thread about it (...

• Question
• cloud
• opsgenie

I like the new IOS critical alert feature, however the alerts play at max volume no matter what. This makes the feature essentially useless for me, as this volume is WAY too loud and wakes up the who...

• Question
• cloud
• opsgenie

Hello, looking for creative guidance on the best way to solve the use case: Setup: - JSM hooked up to Opsgenie (JSM ticket creates Opsgenie Alert to same team) - JSM hooked up to JIRA (JSM ticket ...

• Question
• opsgenie

Hi all! I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I hav...

• Question
• opsgenie

We have a requirement where in alerts will be created via email integration in Opsgenie when some service is down and once the service is back it will trigger another email and it will have something...

• Question
• cloud
• opsgenie

Hello,  I'm new to Opsgenie and had a kind of newbie question. We are tying to use OpsGenie for our highsev notification. All users in the Team need to be notified of any alerts that come to th...

• Question
• cloud
• opsgenie

We use slack integration in order to notify/ack/close alerts via slack. It would be great if we could close an incident when its associated alert is closed from slack. is that possible?

• Question
• cloud
• opsgenie

I've created an action channel connected to my AWS account that houses my SSM Documents. I've used the cloudformation script that it provides to create the IAM role that OpsGenie assumes to execute t...

• Question
• cloud
• opsgenie

Need help   Wanted to try out OpsGenie. Currently have both Jira and BitBucket so - I thought - wont be any problem:: just click on OpsGenie icon, go through setup,and just use. Done all that...

• Question
• cloud
• opsgenie

**Sorry, wrong community - I've recreated in the right space**   Anyone else have issues trying to get this app enabled?  We were able to test this in personal spaces, but when trying it ...

• Question
• confluence
• confluence-app
• confluence-cloud
• permission
• security