nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Are people expected to sign up to view videos with public links now?

Inclusive Interpreting

Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more than once?

Is there any way around this? As alot of people who views these videos will require multiple attempts at watching it or to pause/play

attaching below pictures of the video settings and the popup initiating people to sign up

Screenshot 2026-03-11 at 17.07.16.png

Accepted answers

Brittany Soinski

I believe that Loom prompts viewers to create a free account after their first view of each video. Believe this is exclusive to mobile, not watching on a computer.

All comments

Benjamin_tmh9yg

Hi @Inclusive Interpreting

Thanks for the heads up. Not aware that this has change. According to the documentation, the feature should have still been the same to allow public sharing.

https://support.atlassian.com/loom/docs/use-looms-privacy-settings/

Brittany Soinski

I believe that Loom prompts viewers to create a free account after their first view of each video. Believe this is exclusive to mobile, not watching on a computer.

Inclusive Interpreting

thank you. Do you know if there is anyway to remove that restriction? As for alot of the people who view our videos it's tough adding an extra step for them to view the video multiple times.

Inclusive Interpreting

yeah it was a shock to me too when i saw it

Brittany Soinski

If a user encounters the gate on their mobile device, they should be able to view the video again on a desktop/laptop browser. This sign-up gate is exclusive to mobile experience.

The recommended workarounds are to create a free account or view the video on a desktop browser.

Adelle Mullen

Is there a way to prevent this pop-up from appearing at the end of each public video?