Loom Workspace Unavailable – Unable to Record on Computer, but iPhone App Works

Question

Hello,

I'm having trouble accessing my Loom workspace on my computer and haven't been able to figure out how to fix it.

I use my Google account to sign into Loom on both my computer (Google Chrome) and my iPhone.

Here's the issue:

When I try to record using the Loom Chrome extension, I receive this error:

"Your Workspace is Unavailable. Change your default workspace in Settings or contact your administrator to create a workspace."

When I try signing into Loom through the website, I receive another message:

"You do not have access to this Workspace."

The website then gives me the option to select a workspace under my name, Francisco Yasin, which shows only 1 member and 4 videos.

However, when I open the Loom app on my iPhone, I can access my newer recordings without any problems.

What I'm trying to figure out:

* Is it possible that I have two Loom accounts or workspaces associated with my Google account?
* Why can I access my newer videos on my iPhone but not on my computer?
* How can I restore access to my correct workspace and make it my default?
* Is there a way to fix this without losing any of my existing videos?

I've included screenshots of the error messages.

I would appreciate any advice or step-by-step instructions on how to resolve this issue so I can start recording on my computer again.

Thank you for your help!

Amanda Barber · Answer

I recently installed Loom on a new device and am seeing this same Workspace is Unavailable message on the Chrome Extension. I only have one account on the device and it was recently upgraded to the Teamwork Collection. There's no other workspaces in the mix. I reached out to support already, so I'll report back if I hear anything that might work for you!

Francisco Yasin · Answer

Thank you for your response and for providing those suggestions!

I'm using the exact same Google email address to sign into Loom on both my computer and iPhone. However, I'm seeing two completely different video libraries, which is why I'm confused.

I've attached screenshots to show what's happening.

1. Loom Website (Computer)

When I sign into Loom through Google Chrome, I receive the message:

"You do not have access to this Workspace."

It then asks me to choose another workspace and shows one under my name, Francisco Yasin, with 1 member and 4 videos.

When I select that workspace, it takes me to a different library showing older recordings, including my Digital Portfolio Presentation from about two years ago.

2. Loom Chrome Extension

When I try to record using the Chrome extension, I receive this message:

"Your Workspace is Unavailable. Change your default workspace in Settings or contact your administrator to create a workspace."

The Start Recording button is disabled, so I cannot record anything.

3. Loom iPhone App

However, when I open the Loom app on my iPhone using the same Google email address, I can access a completely different library containing my newer recordings.

For example, my iPhone library includes:

* Loom Message – October 18, 2026
* Project Scope and Presentation
* Project Proposal and Presentation
* Social Campaign Case Study for American Red Cross

These newer recordings do not appear in the library I see when signing in through my computer.

My Questions:

Since I'm using the same Google email address on both devices, why am I seeing different video libraries?

Could my account be connected to two different workspaces, or is there an issue with my default workspace settings?

I've tried accessing Loom through the website and Chrome extension, but I still cannot record.

Is there a way to make the workspace containing my newer iPhone recordings my default workspace on my computer without losing any of my existing videos?

I would appreciate any additional guidance on how to resolve this.

Thank you again for your help!

Francisco Yasin

Nikola Perisic · Answer

Welcome @Francisco Yasin

1.No, one Google account is associated with 1 Loom account

2.Which account are you using on your iPhone? You can give access to other users in Loom.

3.You can install the Loom extension - it will ask with which email you want to connect. When you do, follow steps from here:

https://support.atlassian.com/loom/docs/change-your-default-workspace/

4.Only if you have the access to the account that is allowed to record videos.