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Loom Login Loop

Renee Weaver

Hi, I am stuck in a loop trying to access my Loom desktop account. I can login but when I try to record I am asked to login again - which fails. I've tried all the usual:
– turned of extensions
– cleared brower data
– reinstalled Loom desktop app
– opened online app first then tried to login again
I can access the Atlassian account but am being blocked from my Loom account.
Extremely frustrated at such a basic issue with the merge. Any advice VERY welcome. And yes I've put in a support ticket but am on a deadline.

Accepted answers

Renee Weaver

Amazing Amanda. Thank you so much - I used your suggestion for the Chrome extension and that at least has me out of trouble today!! thanks again.

All comments

Amanda Barber

Just curious if you've also tried the Chrome app and are receiving the same issue?

I'm not sure if this could be of any help (or if you've already seen it), but it might be worth a quick review: https://community.atlassian.com/forums/discussion/3224114/logging-in-to-loom-after-your-account-is-moved-to-atlassian/p1

Renee Weaver

Thanks Amanda, I have tried Chrome app and can use it but I want the desktop version so I can record a pdf document (not the screen or window). Thanks for trying to help me.

Amanda Barber

@Renee Weaver As an immediate workaround, could you perhaps open the PDF in your Chrome browser tab with Adobe Acrobat for Chrome?

You might try removing all the sneaky config files that might have persisted the app deletion. There are instructions here for Windows and Mac:

https://support.atlassian.com/loom/docs/uninstall-the-loom-desktop-app/

Renee Weaver

Amazing Amanda. Thank you so much - I used your suggestion for the Chrome extension and that at least has me out of trouble today!! thanks again.

Amanda Barber

Happy to help! Hopefully you can get the app sorted, too. I definitely prefer the Mac app over the extension.

Rebekka Heilmann (viadee)

I have the same issue using Windows and Chrome. Thought it was some local thing but I'll open a Support request now.