The velocity chart is only showing 2 of 11 closed sprints. Why?
Hello, I would like to know if it is possible for a custom field (or any field in general) to be only visible when the issue is on a specific status within a workflow. i.e Can I make the ...
Hello, I am trying to create an automation which sends a custom email whenever an issue is closed on JIRA Service Desk. I am using the following option: Issue Workflow > Add Post Function &g...
We are creating a new installation of JIRA Software version 7 on a server with Windows Server 2012 R2 64 bit and would like to install the database on an external SQL 2014 server. I cannot find ...
This question is in reference to Atlassian Documentation: Finding your Server ID Ask your question here...
On JIRA Service Desk, We would like to populate a particular value in a field based on the value selected in another field. In this case, we would enter the customer name and it would automatically ...
When I add a comment to a request in service desk (v3.0.5), the following text is pre-populated: "Hi [Full Name of Reporter], – [Commenter's Full Name]" Can this default text be mo...
Hello, I have a project listed in my Projects dropdown but when I go to that project and try to add an issue to it, I am unable to because that Project isn't listed in the dropdown under Create Issue...
This question is in reference to Atlassian Documentation: Advanced workflow configuration A user is added to the Close Issue permission scheme for the project, but the condition on the Close transit...
Emails sent to our support address are imported and tickets are created and updated. But with each email response the small attachments like logo, bullet points and pictures of priority and tasks are...
Can this be done without editing coding?
When viewing search results in list view an option appears to "Export search table to PDF" Is it possible to turn off this feature? I have disabled the Issue Views Plugin module so users can no...
Hello, I searched and found various hits on this such as creating a web-item in some xml file but I don't know where to put that xml file and if that is really all that is involved? We have a ...
Have already tried: summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser() OR text ~ currentUser() but returns just the issues where the username has been included the co...
This question is in reference to Atlassian Documentation: Customising Cards I have tried this many times! It seems that the card itself won't have a background colour change BUT a thin vertica...
Getting this error with Jenkins 1.5.5 and JIRA 7.0.5: 2015-12-30 07:15:53,086 http-nio-9090-exec-25 ERROR [o.a.c.c.C.[.[localhost].[/].[servlet-module-container-servlet]] Servlet.service() for servl...
I work for a company that creates apps. Each of the apps has a separate board. We have a small team and need to work on a few bugs from one app, while creating a feature for another...
I have two projects with similar names. One of the projects wanted to update the issuetypes. I moved a couple hundred issues from one issue type to another in that project. How can I search for those...
The end user is very particular how they want screens to be laid out , e.g field order, field widths and descriptions around fields. Is it possible to change these for forms in JIRA Service Sesk?
I want to be able to list all updates made to an issue and to track the time spent on an issue just like I did in redmine: shXjEEb.png How can I do this? Thanks!
Hello, We are using crowd (2.8) to enable SSO for Atlassian applications (Jira/Confluence/bamboo/stash), as well as some other DEVOPS apps. It is working correctly. However, when I log on to cr...
Hello, I'm trying to upgrade JIRA 6 war distribution to JIRA 7.0.5. I choose the option "Upgrade an existing JIRA installation" but the installer says "The directory you have selected is not a ...
Is there a straight-forward way of obtaining all issues somehow related to a specified user? As a workaround, I've come up with this long and incomplete JQL: assignee was currentUser() OR worklogAu...
Hi, When in planning mode, I see the progress bar for each Epic, which is based on the status of the Stories included in the Epic (circled in red at the image): Epic Progress bar.PNG Is there a wa...
I'm trying to use basic search, filtering on Assignee. if I enter the name of an assignee it doesn' work properly, the only options seem to be current user or not assigned
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