I am new to JIRA. I just implemented servicedesk for testing and created some customers. We all can create ticket and have some basic options to edit the ticket like add comment and stuff, but no one...
When an issue is submitted, the original summary and description should not be changed. Is there a way to disable the update of these fields on the issue screen?
Hi, When someone tries to access an issue which was created in JIRA they get an error that the issue does not exist but an filter on an dashboard shows that the issue exists. Can someone shed so...
When creating new projects, there are som tasks that we do over and over again. Is it possible to create new projects in JIRA with scripting? Things like creating user groups, adding users to g...
Hi I am using the "Attachment count" custom field on my issues, but when I try to search for issues with an attachment count of 0 no results are returned. It works if I search for attachment of 1. T...
Hello, I'm trying to create a issue from salesforce. I am able to create a JSON and send it with a post request but i get this error in the http response: {"errorMessages":["Can not ins...
Since the original poster of Script Runner Transition parent issue based on subtask status didn't share his script I have to ask the question again. I would like to automatically transition a parent...
We have a Custom Field that is a Text Field (Single Line). It is named Manufacture Number. This is where they enter the Alpha Numeric Serial Number. (SNHX1000015) Similar to that. What we...
all the SLA reports at the end have a Spike on the last day which messes up the overall stats. Due to the spike on the last day the whole graph is in months and makes it not a helpful measure to repo...
When Service Desk is installed, it provides some new Issue Types to work with as compared to JIRA Core/Software. Some of these Issue Types are Incident, Problem, Change, Fault, Service Request,...
Hi, My team delivers a sprint every 4 months, so I use Scrum board. However, my programmers still have some other issues that are not part of the sprint on the one hand, but on the other hand I want...
I want to resolve multiple issues that I have linked together as a "problem incident" and resolve all associated issues at once. How can I do this?
Hi...we are a small electronics company that are evaluating JIRA to organize our tasks in hundreth products (developing, revisions, ...). We choose to use an Kanban board that fits better in our...
Hello, We currently have two instances of JIRA at our organization: JIRA v6.4.9 JIRA v6.3.12 with JIRA Service Desk v2.3.6 We have staging instances of both of these JIRA instances...
We self-host JIRA 6.2 + Agile. We've hit our JIRA seat license of 100 users. We've upgraded our license and now seem to need to upgrade JIRA Agile as well. Is this so? Is it not possible to use JIR...
My users want a filter or dashboard widget that can show them issues assigned to them that are not blocked (I.E. they can work on them now). I can't seem to create this filter and looking at some ot...
At skunktime (skunktime.atlassian.net) we would just prefer if we were able to use skunktime.jira.com, and we recognize that this would be the more intuitive thing since we're trying to get to our cl...
Hi, on my bedian mashiine (65GB RAM.8 cores) i am runnig glassfish (and a small app on it), confluence and jira. But my server kills the java processes. but why?! How can i prevent it? The serv...
This question is in reference to Atlassian Developer Documentation: Tutorial - Writing JIRA event listeners with the atlassian-event library Hello, I am new to JIRA plugin development. I am current...
I want to have the Team Lead set up the queues for our service desk, but not grant full Admin permissions.
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