Jira

When a new Service Desk ticket is created, the default request type is 'Quote Request' and the associated issue type is 'Support'.  This request type has the 'Email' tag associated with it. My ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I am in the process of migrating our current Jira instance 6.3.15 to the latest version 7.9.x in GCP.  Wondering if there would be any impact, if we decide to migrate/upgrade the current...

• Question
• crowd
• jira

when reviewing tickets we have found that the dates in the All tab dont match what the Transition tab shows.  For example: Today is May 21st.  When I look at the All tab it says the ticket...

• Question
• cloud
• jira
• jira-cloud

How read issue historical with JQL?

• Question
• cloud
• history
• jira
• jira-cloud
• jql

During a specific transition, a "Supervisor" (role) wants to set a value in a field and also restrict issue visibility at the same time. She specifically doesn't want to let users outside of that rol...

• Question
• issue-security
• jira
• jira-server
• server
• transition

We want to run all projects the team is working through a single kanban board. I know this was possible in agile boards in previous releases. Is this also possible in 7.x releases?

• Question
• atlassian-support
• jira

Hi how do you create a new swim lane under my dash board? What level of access do I need?

• Question
• jira-software

Hi Folks, Since I have several projects on going, I would like to have some of the reports you find under each project into a dashboard view. I was looking for a velocity gadget but I didn't find it...

• Question
• cloud
• gadget
• jira
• jira-cloud
• report

Hi community, currently, I'm working on a JIRA plugin, that requires a connection to an external database. To make the plugin as flexible as possible, I do not want to hardcode the DB connecti...

• Question
• app
• development
• jira
• jira-app-development
• jira-server
• +1 more tag...

If I edit project details (JIRA/Settings/Projects/Projects/Actions - Edit) I have only NAME / KEY and ACCESS. I've tried every possible option (in my mind) but I couldn't find where to assign/change!

• Question
• category
• jira
• jira-administration
• project

I'm trying to add an outgoing transition from "On Hold" but I keep getting an error saying that I'm unable to do this in a draft workflow?  I believe it's causing some errors in our tickets, as...

• Question
• jira-core
• jira-server
• workflow

I have about 10 saved filters in Jira. Each of the filters are used for specific purpose. Each of the filters have the same release information. Lets say 8.1.1.  After I release 8.1.1, i need to...

• Question
• jira

Do I have to buy a plug in? 

• Question
• jira-core

How do you I sign up for PEX card accounts for the Zesty hubs? 

• Question
• jira
• jira-service-desk

I am trying to write a jql to identify who moved a ticket into a specific field. such as there is column A and column B. I want to see all the bugs that Person p moved from column A to column B. Is t...

• Question
• jira-core

Hi all, I am working on measuring the productivity of the development team based on time taken to resolve the issues in a specific date range. My objective here is to know how much time a devel...

• Question
• cloud
• jira
• jira-cloud

Hi. Is there a way to automatically transition an issue to a particular status when someone logs time on that issue? An example is a sub-task. We have three statuses for sub-tasks (Backlog, In Progre...

• Question
• cloud
• jira
• jira-cloud

We have a service desk portal to assist external customers by tracking and logging issues but when a few of them had attempted to gain access to our portals + Knowledge Base, us agents receive an ema...

• Question
• jira-service-desk
• jira-software
• knowledge-base

I've seen a few questions showing this is possible but I don't have the option in my JIRA 7.6.3 server instance. Can it be done in another way or w/ an add on?

• Question
• jira
• jira-server
• server

So up until recently we had a Jython script sending calendar invites from our Mail.Ru Release Calendar over to Outlook (Office365); it would automatically add the Release to all parties calendar. For...

• Question
• jira

I am trying to filter on tasks with all of my statuses created after a certain date, however I want the sub-tasks excluded from the filter when the parent tasks contain the word "test". Here's my qu...

• Question
• cloud
• jira
• jira-cloud

How do obtain the Download Icon to my JIRA Board Screen, when not all issues are mine? I want to download all, not just my issues from a Board but do not have the download icon for this capability un...

• Question
• jira-software

Last week electrical power went away and JIRA server shut down. Restarting as usual did not work. Logs say is having issues to connect to DB (MariaDB). I can connect remotely to the DB. And when I c...

• Question
• jira-software

mistakenly while creating the atlansian account i have given wrong name for my site  which is now reflecting as https://martial-yoga.atlassian.net/ I want to chnage the word martial-...

• Question
• jira

We are running into some issues with entering JIRA issues which requires us to re-login to have JIRA save issues. 

• Question
• browser
• jira
• jira-cloud