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Why can't I just report that Jira is down?

stanton_josh
September 3, 2026

Why can't I just report that Jira is down?

2 answers

0 votes
Christopher Yen
Community Champion
September 3, 2026

Hi @stanton_josh ,

I believe you should be able to directly submit a ticket reporting Jira is down at https://support.atlassian.com/ if you're a designated contact and on one of the paid plans. Is Jira not loading for you and your organization currently?

Currently I'm able to access Jira cloud and only seeing an active incident on JSM affected services field at the moment 

https://status.atlassian.com/

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
September 3, 2026

Hi @stanton_josh 

You can by creating a ticket with Atlassian.

https://support.atlassian.com/contact/

Also you can check here:

https://jira-service-management.status.atlassian.com/

Regards

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