Jira

We have Jira set up such that we have to set up every user for support tickets.   We generally collect the setup information via (wo)manned telephone lines.  Our outbound email is some...

• Question
• jira
• jira-administration
• jira-service-desk
• jira-service-desk-cloud

We have Jira Server 6.3 setup in our environment. We have the following requirements to work with. We are in process of setting up our own "Release Management board" in JIRA.  Requirements as f...

• Question
• jira

Is there a fix for the ability to perform any of the features (font color change, strikethrough, etc) in the various text boxes (acceptance criteria, description, etc). When we try to change the...

• Question
• jira
• uncategorized

I am using BigGantt cloud.  I have a lot of Programs.  I create new Programs all the time.  I follow the same steps every time:  1. import the issues into JIRA from .csv  2. ...

• Question
• atlassian-marketplace
• big-gantt
• big-picture
• cloud
• jira
• +1 more tag...

  When the user has their profile set to português(Brasil), the date is showing an error due to the Jan needing to be jan and Fev needing to be fev.  Is there anyway to resolve this?...

• Question
• jira
• jira-server
• server

For some reason a column got moved to a different location, so now my workflow is out of order.  When I try to drag the column I get this message: "Can't move the column. Looks like someone is i...

• Question
• column
• jira
• workflow

Is it possible to receive consolidated details of all open JIRA tickets in a project, every Monday? As of now, we manually sort out the open tickets using the following logic and then manually s...

• Question
• jira
• jira-service-desk

I'm playing with a few plug ins but I'm not seeing a straight forward way to accomplish this.    I'm trying to have: helpdesk@domain.com = regular ticket (JSD) ITEmergency@domain = high...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

How do I use my licence on a fresh install. I tried installing on one server, and I attached my licence to the first server. Then after I installed Jira on another server. Some how the evaluation lic...

• Question
• jira-software
• jira-software-server
• licence
• server

I've export the workflow as XML from my Jira On-Prem, when I tried to import onto Jira on-cloud, I only see the option to import from market place.   How do I get the option to import from XML?

• Question
• jira

We have multiple Kanban boards on the same project.   Some boards show the full list of menu options in the left panel:  Kanban Board ( with a drop down selector) , Releases, Roadmap, ...

• Question
• jira
• jira-server
• server

Hello,    I need to receive the JSON in a format that is recognized by my endpoint. Is there a clean way do to this? meaning without using a listener or similar?   Thanks for your ...

• Question
• jira-software

Hi everyone,  I am trying to set a predefined list of labels to choose from when a customer is reporting an issue on the Service Desk portal. Is it possible to set a drop-down list for it? So f...

• Question
• jira
• jira-service-desk

Hello, I have pulled issues across multiple projects (with a specific label and saved the search), for the sake of upcoming release planning. I would like to rank issues within this vi...

• Question
• jira-software

We have used Trello in the past for simple Dev planning. We have also used Jira for Dev planning, using Sprints. With Trello, as it is 'light' we can simply have all 'sprints' on one board, the colum...

• Question
• cloud
• jira-software
• jira-software-cloud

I can't figure out how I can modify the 'fix version' field on a new project I created.

• Question
• jira-software

My sense is that there should be a way to do two things as a standard user without writing any code:  add and remove columns in an epic's Issues in Epic widget reorder the issues in this...

• Question
• jira-core

...onditions is true or ALL these conditions are true?  Thanks in advance for your help!  

• Question
• jira
• jira-service-desk

We removed one JIRA Software Application Access group from a few AD users, they were still part of another JIRA Software Application Access group, but the users were struck through and appe...

• Question
• jira-software
• jira-software-server
• server

Hi there guys, everytime a new colleague starts he has to fill out a lot of papers to get accounts for several systems we are using in our company. Now i'm looking for a way to do this with tickets...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server
• +1 more tag...

Hello, We need daily auto extract of data on Cloud version of JIRA. Is there a way for the same?

• Question
• atlassian-support
• jira
• jira-cloud

When I close my current sprint, I am no loner getting the option to move the incomplete stories to a future sprint but instead they all move to the backlog?

• Question
• jira-software

Hello, in my company we have the version of Jira 7.11.2 and I wanted to know if through Microsoft Teams I could generate issues for Jira. Regards,

• Question
• jira-core
• jira-software

I have tried all of the posts found for fixing the JVM detection issues.  Current environment is RHEL 7.6, Have installed latest JAVA 8 from Oracle, have used the embedded java that comes instal...

• Question
• jira-software
• jira-software-server
• jvm
• server

I'm trying to follow the guide here:   https://confluence.atlassian.com/jirasoftwarecloud/creating-a-board-764477949.html   But there doesn't seem to be a "View all boards" option in th...

• Question
• agile