Jira

I am evaluating the Jira Service Desk as our team is internally familiar with Jira for everyday use. Now, we try to use Jira Service Desk to have direct communication with a particular customer with ...

• Question
• jira
• jira-service-desk

Is there a way to report / retrieve the following data: What percentage (per assignee) of resolved tickets went through status "re-do" in the last 90 days? It's easy enough to come up with a JQL an...

• Question
• jira
• jira-cloud
• jira-software-cloud
• jql
• report

Hi, I have a script runner listener set up and if there is an error there is an email sent. (my error here is another story). When this happens I get an email and that email goes out to everyone in ...

• Question
• adaptavist
• cloud
• jira
• jira-cloud
• scriptrunner

First of all, I have requested and got granted an open source usage for my open source project. I use the Jira cloud solution. It's been 2 or 3 weeks now since. When I hit the (?) next to "project t...

• Question
• cloud
• jira
• jira-cloud

I saw some old answers about having this ability in the cloud, and was wondering if there's a way to do it outside of cloud. Thanks!

• Question
• jira

I have Jira setup to run as a Windows service user "NT Service\<service name>". I have granted permissions to that user as follows: Full control on c:\program files\Atlassian\Jira Full contr...

• Question
• jira
• jira-server
• server

Hi All!   I have been struggling to find the answer as to how to set this up so just to explain my situation. Essentially I have multiple development teams who work on separate produc...

• Question
• jira

I am interested in adding a few reports into a NewGen project, but don't know how to

• Question
• jira-software

Its quite common and unavoidable that original estimates will always differ from the time spent on a specific time or project. But what is the healthy range of work ratio percentage?   It woul...

• Question
• jira
• jira-service-desk

Our team went through a Hipchat -> Stride migration, only to be caught by surprise by the Atlassian/Slack partnership, and then have to switch from Stride -> Slack. We had integrations we real...

• Question
• atlassian-support
• cloud
• jira
• jira-cloud
• slack

Hello JIRA,   We are using Zapier to pull stuff from JIRA and create a Google calendar Events. We cannot access the custom fields on a nex gen project. We opened a ticket with Zapier and they ...

• Question
• jira-software

Is there a way to automatically create a parent/child link to the parent task when converting a subtask to a task?  I want to keep the relationship between the subtask and its parent task but ne...

• Question
• jira
• jira-server
• server

Being able to link a Task to an Issue is great, but I don't see a way to filter Tasks by their Linked Issue.  

• Question
• jira
• jira-software

We have started to use Confluence labels for organizing and searching our pages. A co-worker using Jira asked me about keywords and labels in Jira. From what I can tell, Jira keywords are more st...

• Question
• confluence
• jira
• label

I have an empty project, that is no Sprints exists. I am attempting to import issues with a Sprint field, so following the documentation I structured the JSON as follows: ... excerpt from some iss...

• Question
• atl-adm
• jira
• jira-administration
• jira-software

Hi, My query : assignee in membersOf("DL ABC - All") DL ABC - All is a valid group in our outlook address book but Jira doesnt understand. I get the following error for the above query  Func...

• Question
• jira

Hello! Not sure how to resolve this as I've followed instructions on four different online posts & none of them have been able to resolve the issue. Field is visible to all screens Uninstalle...

• Question
• cloud
• custom-field
• import
• jira
• jira-cloud

I want to insert a new INITIATIVE level in the Jira Portfolio hierarchy.  This new INITIATIVE level will reside between the top-level in the hierarchy, "PROGRAM", and the next level, "EPIC".&nbs...

• Question
• jira
• jira-server
• server

I'm struggling a little bit with the permissions area of Jira (to me it seems more complex than it needs to be).   I've created a user and for this particular user I want him to have access to...

• Question
• cloud
• jira
• jira-cloud

Hello, I am encountering a problem with the resolution attribution : I have setup the transition when moving to "done" to prompt the user to choose a resolution from a screen and disabled the auto-r...

• Question
• jira-software
• jira-software-server
• server

Hi Team, I have Two Workflows in my project and Two Issue types. Workflow : Testing and Production Issue types are : Change and  Release   Change issue type and related workflow is"Tes...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• administration
• jira
• jira-administration
• jira-server
• +3 more tags...

Hello, I am encountering a problem with the resolution attribution : I have setup the transition when moving to "done" to prompt the user to choose a resolution from a screen and disabled the auto-r...

• Question
• jira-software
• jira-software-server
• server

Hi, I'm trying to do a search to find issues that exist only in one Sprint. So what i mean by that is if i have a ticket that was in Sprint 1 but then wasn't completed in time and moved over into S...

• Question
• cloud
• jira
• jira-cloud

I have been getting the following error all day when I try to access BigPicture: App is not responding {"token":"468f5d8c284bfb3e38a89eaa8e6ad0df.20dbc4fc222c63a486da4254ca43b557.Fri Mar 22 15:45:4...

• Question
• big-picture
• cloud
• jira
• jira-cloud

Consider the following segment:  from jira import JIRA j_options = {    'server': 'https://jira.company-name.com',    'verify': False } j = JIRA(options=j_options, basi...

• Question
• jira