With Jira's automation I have set up some simple rules, that when a sub-task changes it's status to "In work", it also sets's the parent story and epic to "In work". Now with advanced roadmaps, we h...
Hi, I'm working on reorganizing the configuration of my different projects in Jira software. In particular, I wanted to replace in each project the existing Issue Type Screen Scheme by a new one. ...
Is there a way to show story points in the linked issues section of a user story? Currently it only shows the ID, Summary, Priority, Assignee, and Status. Would be nice to also show Story Points or r...
I want to display the Epics in the same way as we do the stories on our Kanban board in Jira Next-Gen. I know how to setup the view in classic, but I was not sure if the option is available in Next-G...
Has Atlassian evaluated their own Internal Network for any compromise due to the SolarWinds Vulnerability? Were they infected during the SolarWinds hack? Please let me know.&nbs...
Hello all. We are going to start using Jira Service Desk to track customers requests. Our customers purchase support contracts and each support contract has the following parameters: - Number of s...
I had a user report that he has switched to the New View in JIRA and he can longer see the Sales Force Cases that are attached to the JIRA Where can he find them???? Thanks Dwight
Can I use an Epic instead of an Initiative as a project?
Hello We're looking to implement Jira Service Desk as a replacement for an existing SD, and to use Jira Software for managing projects. I'm happy with what each do, and that I can have a Serv...
Hola Comunidad, en mi instancia de jira service desk cloud, cuando estoy visualizando un issue, se me presenta una opción "abrir" (que nunca configure) y al seleccionarla me presenta una pestaña vaci...
How can I add a 3rd party contractor who will work with agents but not directly with customer? Do I need additonal license for such a user? How do I define a 3rd party entity (Company) and their use...
I'm currently creating a plan in Advanced Roadmaps. I've looked at several tutorials and the app is pretty intuitive, however, even when I select to show "Epic to sub-task" in the Hierarchy option, I...
Hey everyone, I'm very new to Jira and I recently have been tasked by my program to come up with a ticketing system solution for the program using Jira in DI2E. Are there any plugins avail...
Good morning, I need some assistance. I have a query: project = xxx and status changed TO closed after -7d Which has been working fine up to the date that our Org changed our jira workflow. ...
Hi, Really love JIRA AR so far. To display project work being completed by more than one team, we use the 'Color By' view, which is set against a multi-selection dropdown field. However i've now use...
Hi, I would like if it's possible recover info about the previous pipelines executed. Example: in previous pipeline there is a manual step non executed and i need change its state from pending to e...
When I try to migrate a cloud instance to another, I export the zip file with xml files and follow all the steps that this documentation says https://confluence.atlassian.com/cloudkb/how-to-import-o...
When an issue is planned for a release/version; can the release date be considered as due date/target date in portfolio? Or is there an easy method to sync the due date with release date? Thanks in...
I reordered the status in Settings / Issues / Status but it has no effect on the sort order. Is this a bug?
Hi all, I am somewhat new to advanced roadmaps and have been considering various approaches to best satisfy our use case: We have about 30 agile teams; several of these teams are regular...
Something I am not sure about. When I close a release it asks me if I want to move my unfinished issues to another unfinished release. I have found that if I click "move" then it replaces the previo...
Hi Community! I am calling an IBM Cloud Function (FaaS) from my Scriptrunner Listener (on Issue Commented Event). Unfortunately the cloud function does not send a response (since it is capsuled in a...
As I understand, this guide doesn't work for next-get projects: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-workflows/#Managingyourworkflows-associatingworkflowsche...
In Issue navigator I am not able to generate a list of Issues that belong to a specific Epic. Example Epic in my project: Example JQL: I get the same for query "Epic Link" = "AD3-702" ...
How can I remove or unseen KEY in front of issues?
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