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Jira Widget Embed Not Working

Kyle Brown
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April 23, 2026

I am trying to embed the Jira widget into a webpage.

I have followed all the steps on this page: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

On page load I get a 403 (Forbidden) error and the widget does not load. My Portal access is set to public and I can submit tickets anonymously from the standard portal.

I believe its some issue with my Jira specifically because I tested a data-key from another site and it embeds fine on my test page.

I have double checked my customer access is public and can not find the issue. Any help would be appreciated. 

 

 

 

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