Jira

I'm creating email notification for when a new comment is added under certain circumstances and am having a little trouble with the comment sort order. I'm using the example text from this page ...

• Question
• cloud
• jira-software
• jira-software-cloud

Dear all, I have a request from our customer to be able to desactivate automatically all user account if they did not get connected for 3 month. Is there a solution to implement such thing ? regar...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

I understand we can create XRay App API keys by navigating to Settings->Apps->Xray API Keys.  [https://docs.getxray.app/display/XRAYCLOUD/Global+Settings%3A+API+Keys] Is there any REST en...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello, We're currently testing JIRA Cloud service management so we can start using it to manage support requests received by external customers via Email.   It seems that the Description fiel...

• Question
• cloud
• jira
• jira-cloud
• jira-service-management

I've already created a project but I should've created it with shared configuration but I didn't. I want to know where will I see the Impact of this mistake.

• Question
• cloud
• jira-software
• jira-software-cloud

I am currently using JIRA Data center. I want to create an issue form where there is a custom field which is multilevel field and it is up till  level 3. In the level 3 custom field there are tw...

• Question
• jira-software
• jira-software-server
• server

How to capture recently updated fields from a ticket and send as a notification email? When a ticket is created there are multiple fields which might get updated during the outage (P1/P2) based on s...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hi,   I am testing out the Discovery Projects https://www.atlassian.com/software/jira/product-discovery & am wondering if there is a way to post a View in Confluence with filters applied...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello, I would like to modify field values of different issue types without impacting one another. Example: I would like to keep "Priority" field for a bug, but I don't need this field for a User ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hello, I would like to change the layout of a bug without impacting the layout of other issue types, such as User Story. For example, in a bug, I'd like to move the assignee to the very bottom of t...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi all, We've got a custom field set-up which we are using across our 'bug' tickets to make it easy for people to update and provide our team with the relevant info. For some reason the text shows ...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi Everyone,   Is is possible to have notifications setup on Jira's assigned to a team member who is on leave? This would be so when can see customer/user makes an updates on ticket, we who a...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hi there! I want to create issues from E-Mails in different jira-projects, with the same incoming E-Mail-address.  Do I have to create a mail handler for each project? Or do I have to create ...

• Question
• cloud
• jira-software
• jira-software-cloud

hi, how can i sort my tickets in a kanban board by time, meaning most recent tickets at the top and last at the bottom? 

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hello, When creating issues for a project, I wanted to make sure that the person who's raising/creating the bug/issue is not able to assign the issue to any particular sprints.  For example, if...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

In Active sprint page, we can see the issue/task which is in To Do or In Progress or Done status. Is there any way to include one more status like Blocked, etc. Because on few instance, we can have t...

• Question
• jira

Hi, In on premise version of JIRA, is there a way through JIRA Admin GUI to check the capacity that is used? The reason I am asking is because of migration to cloud and to check is the limit of 2...

• Question
• cloud
• jira-software
• migration
• storage

Hi,  looking to add metadata to releases.  I understand there is no way to add the custom field to release, so thinking about creating a card in the dedicated metadata project.  I c...

• Question
• cloud
• jira-software
• jira-software-cloud

I want to show dependencies in a Jira Dashboard or Confluence page. My Filter for an initiative ticket type that is "implemented by" or "blocked by" another team ticket. project = ABC AND statusCat...

• Question
• confluence
• dashboard
• jira-software
• jql

I want to show dependencies in a Jira Dashboard or Confluence page. My Filter for an initiative ticket type that is "implemented by" or "blocked by" another team ticket. project = ABC AND statusCat...

• Question
• confluence
• dashboard
• filter
• jira
• jql

Looking for any guidance or examples on how to achieve the following via a custom field: - ticket (new or existing) is added to a sprint AND the sprint start date is BEFORE the timestamp when the ti...

• Question
• cloud
• jira
• jira-cloud

I'm looking at the instructions to set up swimlanes, and it says to: Go to your board, then select more () > Board settings. Click the Swimlanes tab. I cannot find the Board settings in the M...

• Question
• cloud
• jira-software
• jira-software-cloud
• swimlane

on the sprint report: I accumulate the left number that represent the original estimations at sprint start from all 3 categories: Completed Issues, Issues not Completed, Issues Removed From Sprint.&n...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

We are using Jira Server v. 8.14 and expecting to upgrade soon to 8.20. In the system I found very old data since 2008!  Its related to old projects and unused issuetypes, but the data is stil...

• Question
• jira-software
• jira-software-server
• server

Hi, my team member is trying to add me on Jira but I'm not receiving the invitation email.

• Question
• cloud
• jira
• jira-software
• jira-software-cloud