Jira

How do I get an actual support person on the line? We have a Atlassian license for our company, it is supposed to include Jira, BitBucket, Confluence, etc..   But every time I try to do so...

• Question
• cloud
• jira-software
• jira-software-cloud

Added about 400+ users via API to our service desk as we're migrating from Zendesk. Used create_customer(), then add_users_to_organization(), and then add_customers() to add them to the specific ser...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

In Releases, I clicked a version value link, but only 20 of the 45 issues appear (and no pagination).  Can all 45 of the issues appear at one or if 20 issues appear can pagination be displayed?&...

• Question
• cloud
• jira-software
• jira-software-cloud

Can a JQL Subscription be tied to a Slack Channel? I know it will send emails to the user who created them or to a group, but wanted to know if a Slack channel integration was possible.

• Question
• cloud
• jira-software
• jira-software-cloud

Hello everyone, I was hoping that someone could help me figure out how to automate a process I'm currently trying to recreate in x-ray using JIRA automation rules.   Currently I have an automa...

• Question
• automation
• jira-software
• jira-software-server
• server
• xray

I'm currently pulling information from the description field using REGEX due to it being an email request. My goal is to populate the fields from my REGEX pulls. I'm having trouble getting the "Star...

• Question
• automation
• cloud
• jira
• jira-service-management
• jira-software
• +1 more tag...

Hi, I have just started to run the admin side of Jira for our company, however, I am a bit confused. We currently have 8 active licenses for Jira software and are looking to jump onto a paid plan eve...

• Question
• jira
• cloud
• jira-software
• jira-software-cloud

Hello,  I have two separate project boards, and I am using workflow automations to copy stories from one project to another based on the department responsible for completing the story.  A...

• Question
• cloud
• epic
• jira-software
• jira-software-cloud

Brand new to Jira, so please be patient! Specifically, I might not have my terminology right, so please feel free to correct me. We are in the early stages of planning a new project that will result...

• Question
• cloud
• jira-software
• jira-software-cloud

Hola Comunidad, Estoy necesitando extraer datos de jira por una auditoria, me solicitan todos los tipos de historias, a que epica y sprint estan asociados, todo con sus respectivas fechas de creació...

• Question
• jira
• jira-software
• jira-software-server
• server

Recently, the release page in jira has changed. The release progress isn't displayed at the top of the cards anymore, and despite showing the correct total next to Issues, it only allows me to scroll...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all ^^, I have a dummy problem with a query: (Project = PRM AND issuetype in (Theme, Impact) AND component in (x, xx, xxx) AND status not in (Open, Done, CANCELED) AND 'Handled By' = blabla) OR ...

• Question
• jira-software
• jira-software-server
• server

Hello, I use Jira Work Management to manage our project, but there is an anomaly for the DONE status number: Number show on the Board tab is different from the List tab Board: DONE status nu...

• Question
• cloud
• jira-software
• jira-software-cloud

I am trying to upload a Jira plugin to my local host that displays a new Jira model. However, I can't figure out how to make it show up on my local host. I know how to add and manage plugins and I se...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hello everyone, It is no longer possible to add a new "Filter results" gadget. It is no longer available in the list of available gadgets. We're using version Jira 9.4.0 and since yesterday we've h...

• Question
• jira
• jira-server
• server

I'm looking to create a workflow transition validator that scans a "Power Database Custom Field" (which can have multiple values), and if any of the multiple values match, it makes sure that a differ...

• Question
• jira-software
• jira-software-server
• server

Puedo entrar a la nueva plataforma de JIRA, pero me sale que no tengo acceso para hacer ninguna gestión.  

• Question
• jira
• new-to-jira
• server

HI,  in our current Jira setup, we have a Release per project, but we want to combine Release cross more than one project so that they are shared. I know there is such an app for the Components...

• Question
• app
• cloud
• jira
• jira-software
• jira-software-cloud
• +1 more tag...

I was putting together an automation to subtasks totalling in their parent task so that we can more accurately track time assigned and spent in our sprints. However, the automation took some annoying...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Heyyyy, I am using Automations to create issues. I want to format the Description field of my issues. Unfortunately, there is no WYSIWYG text editor available there, so I have to use Wiki markup. ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

We carry our tech debt in our main working board and we do not want that to be included in our teams velocity.  Is this possible?

• Question
• jira-core

we are using a team-managed project in the Jira cloud site, but we want to move to a new cloud site as a company-managed project. I want to know the exact procedure for this. Can anyone help me her...

• Question
• agile
• cloud
• jira
• team-managed-projects

Our workflow includes a status of "Restarted". "Restarted" status is assigned when a task has been Peer Reviewed or tested and found to have some defect. How would one create a report to determine h...

• Question
• cloud
• jira-software
• jira-software-cloud

 I came across this helpful post: Update a field value based on the parent issue same field value updated instead I am looking to update my child issues (a)Affected Version field with the ...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi Community We’ve been working hard to improve the parts of Jira you’re using every day and are excited to announce two new improvements to team-managed projects that we think you’ll love....

• Article
• cloud
• edit
• jira
• jira-software
• jira-software-cloud