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Jira Service Management
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Is there a straightforward way to include all of the content from a form when using a rule to send a copy of a ticket to an external email address? Mapping all of our custom fields to Jira fields see...
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Hello, I have a use case where I would like ot be able to add stakeholders based on some criteria. I have not been able to find a field or api where i can see any information about that field in an I...
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While accessing the Customer permissions page from the Project Settings, i see the "Something's gone wrong" with error code ERROR: 37D88C For a newly created project we do not have this e...
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Hi, I'm new here and I'm currently setting up the Asset management with Insight. I want to run the discovery tool on one of our server and trigger the Insight discovery agents on the network ...
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Hello everybody! In my JIRA project there are some SLAs already defined but when I try to show them in the columns of the filters, the option "SLA" does not appear. How can I make this data appear in...
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Is it possible to make jira stop sending confirmation when a customer opens an issue? I would like to create an automation that sends one of my one not their message
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Hi So we have a third-party integration that will help our customers create tickets in specific conditions. It works but its only problem is that instead of putting the client as the reporter, it pu...
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Hi there, I would like to ask you about some addon or app that will migrate only tickets (including comments, attachments) without any transaction, etc... Our problem: We have a partner and...
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Hello, I want to create a condition: If the workflow goes A-->B--D and back to A the next time it only can go to D (not to B or C) Something like: if goes from D to A it can only go back to D...
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Hello, I created a custom field called "FULL NAME" and I want it to be part of a hidden field so that the user does not need to type it again. I want to fill the default "Summary" field with that fi...
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For team managed project you can add up to 30 issues types ( https://support.atlassian.com/jira-software-cloud/docs/set-up-issue-types-in-team-managed-projects/ ), I want to know what is the limit fo...
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Hi Community, I am faced with a special requirement and wanted to know if anybody here has had some similar problem and/or a solution to this: What i need is: whenever a workflow is edited the ch...
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Hello, We have a server version of servicedesk and we are going to migrate to cloud, in the current version the Customers sees the most recent to oldest comments, however in the cloud version the co...
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Hello, I'm trying to build a custom pattern to extend some AD User information. I found there is a property called "Extended Information" that can be used to extend data. So I built a custom patter...
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Currently, I'm trying to integrate Statuspage with our Jira Service Management project, but I can't seem to find any doco related to this. What I'm looking for is the field that we can see in Jira So...
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Our team needs to follow several suppliers and how they meet SLA's. I'm hoping to do that within Jira so I could see all performances at a glance. Our agents would have to update the info manually fr...
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At the moment we use excel to collect and prioritize minor development needs from our business users. I would like to get them to Jira tickets and maybe use a board to follow them through. What do yo...
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I have a story which is linked to a sub-task. I can see sub-task link in story issue type. whereas, I couldn't find the parent -link in sub-task. I ensured that "parent-link" field is added to my s...
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Upon hovering over the Reporter field, I am granted with a tooltip stating 'Reporter can't be edited'. I am an Atlassian admin & a site admin. I have checked within the Project Permissio...
1,357 views 6 0 Deleted user July 21, 2022 -
Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves
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In the JIRA dashboard, I want to add one field in the list to show all the comments and the latest comment. Is it possible and which field should I insert?
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Hi Community, I was wondering whether there is a way to have multiple lists in a dropdown so that different lists can appear based on a previous field? For example, if Division = Finance, the...
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I have simple automation for a team where an email request gets converted to a request in JIRA. There is a specific Email address that the SR gets reported as. example 1234@tillpayments.com W...
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Hi, I'm trying to add an email domain, but the DNS check keeps failing on the SPF record, and I can't figure out why. There was already an SPF record, so I believe I added the Atlassian domain to it...
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Hello Here at Sun we are using Jira as our Service Desk, I want to know is there an app or maybe creating a script to autofill empty fields from the information the user writes in the descri...
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