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KB Articles not available to external user on Service Desk even after updating permissions

Debony Schmidt
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October 20, 2022

Please, I am trying to make two articles available to external users (not confluence users) on my Jira Service Desk Portal, but when they try to access it an error is displayed.

Articles are published and Featured

Screen Shot 2022-10-21 at 4.23.45 pm.png

Permissions are set properly

Screen Shot 2022-10-21 at 4.31.06 pm.png

 

I can access them

Screen Shot 2022-10-21 at 4.26.27 pm.png

 

This is how it looks to external users

image (2) (1).png

 

Thank you!

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Product Admin
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