Change automation help

[Danielle David]

Need some help, we are trying to do an automation to say if a change ticket is in Status awaiting production deployment and implementation date has past (A certain timeframe) then update then send all people involved a email.

[Mark Segall]

Hi @Danielle David - Here's an option:

• TRIGGER: Scheduled (Daily)
  For this example, I'm using 5 days
  
  • status = "Awaiting Production Deployment" AND "Implementation Date" <= -5d
• ACTION: Whatever you're trying to "Update" (Add comment, Edit Issue, etc.)
• ACTION: Edit Issue
  Recommend some kind of flag to indicate this has already gone through the process. Unless you want email to go out every day until the Implementation date is updated.
• ACTION: Send Email

[Danielle David]

Thank you @Mark Segall  that has helped a lot.

I am interested in the flag, never used a flag prior. can you advise how i would set that up, as we would only want one email. 

[Mark Segall]

By "Flag", I mean using an indicator like a label, component, etc. to indicate the issue has been addressed.  For example, let's say you apply a label like "notified".  You would change your JQL to this:

status = "Awaiting Production Deployment" AND "Implementation Date" <= -5d AND labels NOT IN (notified)